Did you know you can pay, apply, report and request a lot of your council services online? Visit i-Local for more information.
If you don’t have your own on-line access, please note that our libraries, Llanelli and Carmarthen Customer Services Centres now offer ‘e-suite’ facilities. This enables you to come in, avoid queuing, and access council services directly yourself. One of our staff will always be on hand to help you if necessary.
By email, text, telephone:
Text 07892 345678
*Tel: 01267 234567
We are open Monday – Friday, 08:45 – 18:00. Our quieter times are generally between 4.30pm and 6.00pm.
*Calls may be recorded as part of our commitment to training, audit and quality assurance.
We aim for our three Customer Service Centres in Ammanford, Carmarthen and Llanelli to be easily accessible to customers, and to provide facilities for people with impaired hearing, private interview rooms, comfortable waiting areas and access to a language interpretation service.
Please note that all Customer Service Centres are closed on the first Wednesday morning of each month until 1.00pm for training and team briefing purposes.
We are currently trialling an Appointment System within our Customer Service Centres. The aim is to improve the customer experience and that you can be seen at a time which is convenient to you and improve service delivery.
If you wish to make an appointment or to discuss any Council matter then please telephone our Contact Centre on 01267 234567.
The Council comprises 74 Councillors, they are elected by you to represent your views when they make decisions about services and matters affecting the local community. If you would like to contact a Councillor search the directory by name, area or political party.
The Corporate Management Team, led by the Chief Executive, oversees the day-to-day operation of the council's services. The Council’s Corporate Structure is made up of five Directorates, visit this page for further information on key areas of responsibility and senior management team contact details.
Facebook / Twitter
We post regular updates on changes to services, news and events. We are able to respond to enquiries via Social Media, Monday – Friday, 9 – 5pm.
In an Emergency
Outside normal office hours 'Careline' provides an emergency service after 5pm and up until 8:30am on weekdays, and on Saturdays, Sundays, and Bank Holidays.
Tel: 0300 333 2222
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Complaints / Compliments
Your feedback is important to us. We want the services we provide to be the best possible and that’s why your feedback is important to us. You may feel unhappy with the service you receive or you may want to make a suggestion that helps us improve it. We also hope that there are times when we do something well. Find out how to make a complaint or pay us a compliment.
Journalists are requested not to contact individual departments. Our Press Office will be pleased to assist you and arrange for an appropriate spokesperson to be made available for you.