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Housing Benefit Fraud

How can I report fraud?

If you think someone is committing benefit fraud you can report it online to the Department for Work and Pensions (DWP).

They will look at the information you provide and contact us where appropriate.

They have to have a good reason for investigating someone for benefit fraud so the form will ask you to give as much information as you can. It is very important that you give as much information as possible about what you know.

For example:

  • The name and address of the person you're reporting
  • A description of the person
  • The type of benefit fraud you think they are committing and why you suspect them
  • Information about their employer, if you think they're working
  • Details of a partner they may not have declared, etc.

The information you provide is strictly confidential and you do not have to give your name or contact details unless you want to.

You can also report benefit fraud by telephone, where you will speak to someone specially trained to take your call.

National Benefit Fraud Hotline (NBFH)
(Monday to Friday, 8.00am to 6.00pm)

  • Telephone: 0800 854 440
  • Textphone: 0800 328 0512
  • Welsh Telephone: 0800 678 3722 
  • Or by post: NBFH, PO Box 224, Preston PR1 1GP.

What happens after you report someone?

The DWP Fraud and Error Service will look at the information you give. If you've given enough information, they will be able to check the person's benefit claim.

The Fraud and Error Service isn't allowed to tell you the outcome of their investigations.

Sometimes no action is taken because it might be that the person has declared a change in their circumstances and their benefit is not affected by it. It may also be that the person isn’t actually claiming benefit, so an investigation is not necessary.

The Fraud and Error Service will take action if they find the person has been committing benefit fraud. Action can include removing a person's benefits and prosecuting them in court.

Page updated on: 29/06/2017

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