If the complaint has originated in Carmarthenshire, we will visit the premises to investigate your complaint. We will look at the condition of the food rooms, assess food hygiene practices, take temperature recordings and where necessary, take samples of food for examination. We also check that paperwork is up to date.
Any findings will be discussed with you, as the complainant, and you will be advised if further legal action will be taken.
Upon completion of our investigation, you will receive notification of the outcome.
Formal action will only be considered when:
- There is a genuine public health risk
- The manufacturer has not satisfied us with a reasonable defence as to why the incident occurred
- There is a robust chain of evidence
- The proposed action is in accordance with our Enforcement Policy.
If we decide to take formal action, we will ask you to provide a witness statement and ask if you will be prepared to give evidence in court. If we do not decide to take formal action we will notify you and ask if you wish your details to be released to the responsible company who may, in turn, wish to contact you directly.