FAQs - Re-opening businesses

Page updated on: 19/06/2020

The following FAQs should answer any queries that you may have about re-opening your business. Get in touch via the "Ask a question" tab if there is anything you need additional information about.

Tourism

The Health Protection (Coronavirus Restrictions) Wales Regulations 2020 identifies which businesses can operate and which must be closed.

Welsh Government has announced all non-essential retail may open from 22nd June.

Bars, restaurants and cafes with outside spaces can prepare to re-open from July 13 as long as coronavirus rates continue to fall. A final decision will be made on July 9.

If the requirement to stay local is lifted in Wales on July 6, outdoor visitor attractions will be also be able to reopen from that date.

The date that owners of self-contained accommodation can accept bookings is being brought forward to July 11 from July 13, to help with the pattern of Saturday-to-Saturday bookings. This is also subject to the forthcoming review of coronavirus regulations on July 9.

Also, now open are places of worship for private prayer, house viewings in vacant properties and house moves where a sale has been agreed but not yet completed.

We will update our website when further guidance is issued for other businesses.

If you are an established business you are advised to reconsider your layout to ensure you adhere to social distancing / movement through the area, sanitisation facilities for staff and employees and policy for checking health of staff and cleaning/sanitisation of premises and equipment.

Please read our guidance on supporting businesses to re-open.

 

 

Yes, you or the ‘Competent Person’ need to ensure you always have an up to date risk assessment for your premises – if you have introduced new ways of working to include social distancing for example, this needs to be included. We have provided a Risk Assessment template to support you and our officers are available for one to one or group advice.

A form of bacteria, Legionella pneumophilais common in natural water sources such as rivers but also found in purpose-built water systems such as hot and cold water systems and spa pools. If conditions are favourable, the bacteria may grow increasing the risk people will breathe in small droplets of water in the air that contain the bacteria.

Symptoms include fever, a non-productive cough and pneumonia. The disease can be more serious in men aged over 50, smokers and people with chronic lung disease and weak immune systems. It does not spread from person to person.

With many Carmarthenshire businesses (from shops to self-catering farmhouses) preparing to reopen following lockdown, all are advised to minimise the risk from legionella by doing a full check on their premises including

  • flushing through cold water systems with fresh mains water
  • increasing the temperature of hot water systems to above 60°C to achieve thermal disinfection of the hot water system

More information available from the Health and Safety Executive.

Yes. Anyone who has been in contact with someone with confirmed COVID-19 may be contacted as part of this and asked to self-isolate for up to 14 days, and to request a test if they show any symptoms of the virus. A contact advisor will get in touch with the individual to provide advice and support Symptomatic members of the public can apply for a test by visiting the Welsh Government website and choosing either a mass drive-through testing centre or ordering a home testing kit. Alternatively, you can apply for a test by calling the free number 119 (between 7am-11pm) and people with hearing or speech difficulties can call 18001 119.

Yes, but you must ensure you have provided a means of ensuring social distancing, customer and staff sanitisation, sanitisation facilities for staff and employees, policy for checking health of staff and cleaning/sanitisation of premises and equipment. If you are a new/diversify business, you must register your business beforehand.

Please also read our food delivery and takeaway guidance.

Before doing so, as part of the process in place (approx. 6-8 weeks) we will need to consult with neighbouring properties and licensing, consider the implications for the disabled and visually impaired and ensure that areas are adequately barriered, ensure it does not further clutter streets.

We only consider areas immediately in front of the business premises where there is adequate space and any wide-open central areas would need very careful control and allocation of space to various businesses and unfortunately we do not have resources to marshal / control such areas. Visit our Licensing section for further information on Street Cafés.

No. Seating cannot be made available (and this can include areas not under the control of the premises) and this is not restricted to seating within the premises such as beer gardens and adjoining smoking areas but would include areas adjacent to the premises which also might include public benches.

Yes, if you have the necessary off-sales permission on your licence with no further restrictions. This will be stated on your premises licence and you should check the times and days permitted and review any conditions that might be relevant. Note: Any offsales authorised by a Club Premises Certificate MUST be sold in sealed containers.

Yes, this would be a breach of Regulation 4, which is a criminal offence and a Prohibition Notice could be served, or it could be felt that this is undermining the licensing objectives and a licence review could be instigated.

The intention of the regulations was to discourage any sort of congregation on or near licensed premises. If there are breaches of the regulations or ASB then as above, the premises could be subject to enforcement.

It is expected that premises will take a common-sense approach, promoting and encouraging social responsibility of customers as within the existing Licensing Act responsibilities. It would not be expected that customers are asked to confirm where they intend to take the alcohol too, although if off sales are made in open containers it is reasonable to consider where the customer is going to consume the alcohol. Enforcement could be both under LA 2003 and the Coronavirus Regulations.

The Health Protection (Coronavirus Restrictions) Wales Regulations 2020 identifies which businesses can operate and which must be closed

On 19th June 2020, Welsh Government announced trips to tourist attractions can be made from 6th July and bookings for self-contained accommodation can be made from 11th July. The date that owners of self-contained accommodation can accept bookings is being brought forward to July 11 from July 13, to help with the pattern of Saturday-to-Saturday bookings. This is also subject to the forthcoming review of coronavirus regulations on July 9.

Bars, restaurants and cafes with outside spaces can prepare to re-open from July 13 as long as coronavirus rates continue to fall. A final decision will be made on July 9.

Welsh Government has now published sector specific guidance for the safe reopening of businesses following Covid-19, and this should be read in conjunction with the support provided by the Council and other bodies such as UKH Cymru and WTA.

 

This encompasses any accommodation that is entirely self-contained with their own kitchens and bathrooms that no other guests use e.g. holiday cottages, holiday caravans, including modern touring caravans & motorhomes and some glamping accommodation. Hotels and other serviced accommodation (e.g. B&B’s, hostels, etc.) that do provide en-suite rooms and can provide room service meals also come into this category.

Caravan parks and where accommodation is entirely self-contained also fall into this category – but shared facilities on the premises will remain closed, such as swimming pools, leisure facilities, shared shower and toilet blocks, shared laundry, etc as will bars, restaurants and public areas in other accommodation types.

Welsh Government has now published sector specific guidance for the safe reopening of businesses following Covid-19, and this should be read in conjunction with the support provided by the Council and other bodies such as UKH Cymru and WTA.

There are five key steps to ensure you are prepared to reopen safely, including updating your risk assessment and ensuring social distancing measures. Customers can be advised in advance of their visit of your actions as this will give them confidence you have considered their safety. 

Welsh Government has now published sector specific guidance for the safe reopening of businesses following Covid-19, and this should be read in conjunction with the support provided by the Council and other bodies such as the HSE, UKH Cymru and WTA.

 

You will need to undertake some staff training so that staff understand the risks of Coronavirus, the importance of maintaining the correct social distance, the routes of transmission and the importance of hand washing and surface disinfection. This does not need to be a lengthy course, simply some time set aside to develop understanding and cover the new cleansing and disinfection regime. You should always involve your staff in the preparation of your Risk Assessment.

Welsh Government has now published sector specific guidance for the safe reopening of businesses following Covid-19, and this should be read in conjunction with the support provided by the Council and other bodies such as the HSE, UKH Cymru and WTA.

As of 2nd July 2020, bars, restaurants and cafes with outside spaces can prepare to re-open from July 13 as long as coronavirus rates continue to fall. A final decision will be made on July 9th.

Latest updates can be found on the Welsh Government website.

Removing non-essential bedroom items such as scatter cushions, notepads and pens will reduce the resource needed to sanitise. You may also want to limit the number of towels and other items. You may decide not to offer some services such as shared outside spaces, the provision of garden equipment (children’s games; cycles; etc.) or the carrying of luggage to the property.

Welsh Government has now published sector specific guidance for the safe reopening of businesses following Covid-19, and this should be read in conjunction with the support provided by the Council and other bodies such as UKH Cymru and WTA.

It is recognised that it is going to be difficult to extend the changeover time without impacting on costs and even viability. Inevitably the increased level of cleansing; use of PPE and social distancing will have a time cost to them and will extend the length of the changeover operation. Normally changeover is between five (10am to 3pm) and seven hours (9am to 4pm), the depth of cleaning will need to be assessed in relation to viability and safety need.

The Risk Assessment should be used to ensure efficiency does not impinge on safety.

Welsh Government has now published sector specific guidance for the safe reopening of businesses following Covid-19, and this should be read in conjunction with the support provided by the Council and other bodies such as UKH Cymru and WTA.

Information should be provided before they arrive to make them 100% aware of any additional measures put in place regarding the coronavirus. You may need to draw up new rules and make sure that where you need guests to engage in making sure the rules are adhered to that they are aware of what these new rules are.

As far as possible, at the time of bookings you should ask for check-in information and pre-payment so that the physical check-in process on arrival will be as quick and seamless as possible. Guests should be asked for an estimated time of arrival and be allocated a check in time as close to that as possible.

Guests should be required to complete a short survey before arrival, declaring their good health and absence of symptoms of the Coronavirus as a condition of their visit and to cover you in the event of an outbreak. You may decide not to offer some services such as shared outside spaces, the provision of garden equipment (children’s games; cycles; etc.) or the carrying of luggage to the property. All guests should be advised on the need to practice social distancing from other guests and staff members throughout their stay if they are present.

Welsh Government has now published sector specific guidance for the safe reopening of businesses following Covid-19, and this should be read in conjunction with the support provided by the Council and other bodies such as UKH Cymru and WTA.

Adequate social distancing measures should be put in place to protect staff and customers wishing to purchase or collect food or drink from your premises. Consider accepting only contactless payments and consider relevant government guidance.

All guests should be advised on the need to practice social distancing from other guests and staff members throughout their stay if they are present.

Only one guest from the party can enter the building on arrival, with remaining guests staying in the car. This is to protect you and the guests. Preferably it should be the party leader and you should at this point, socially distanced, demonstrate the use of any equipment e.g. water heaters; shower units or hot tub.

Inform guests that they are not allowed to invite or entertain visitors during their stay. Only those who they have arrived with from their family or social unit should enter the property.

Welsh Government has now published sector specific guidance for the safe reopening of businesses following Covid-19, and this should be read in conjunction with the support provided by the Council and other bodies such as UKH Cymru and WTA.

If you have an administration/reception area on site with people sharing equipment such as a phone, keyboard or desk, ensure you (employees) disinfect these before sitting down and when you leave.

You may offer a meet and greet service at your self-catering accommodation. Ensure you have communicated your new check in and check out processes to your guests before they arrive. Hand sanitisers and /or sanitiser wipes could be made available with suitable messaging advising the guests to equip themselves and to wash their hands.

Welsh Government has now published sector specific guidance for the safe reopening of businesses following Covid-19, and this should be read in conjunction with the support provided by the Council and other bodies such as UKH Cymru and WTA.

Options for reopening and a final decision will be made at the next review of the regulations on 9 July by Welsh Government. Bookings can be made for stays after 11th July 2020, but this is at the guest’s own risk and they should check with the accommodation provider before they book.

This includes any accommodation that is entirely self-contained such as holiday cottages, holiday caravans including modern touring caravans and motorhomes and some glamping accommodation with their own kitchens and bathrooms that no other guests use.

Also in this category:

  • Hotels and other serviced accommodation (e.g. B&Bs, hostels, etc.) that do provide en-suite rooms and can provide room service meals.
  • Caravan parks where accommodation is entirely self-contained – but shared facilities on the premises will remain closed, such as swimming pools, leisure facilities, shared shower and toilets blocks, shared laundry, etc, and public areas in other accommodation types.  This means any caravan or touring site where individual accommodation has its own supply of water for on board shower, WC and cooking with strict application of guidance on shared waste disposal and water points.

All shared facilities, aside from water and disposal points, should remain closed including toilets, shower blocks, laundry.

Welsh Government has now published sector specific guidance for the safe reopening of businesses following Covid-19, and this should be read in conjunction with the support provided by the Council and other bodies such as UKH Cymru and WTA.

If a guest presents themselves with symptoms of Covid-19 or is asymptomatic but declares the need to self-isolate, they should be advised to check out and return home. If the guest has acute symptoms, has breathing difficulties, or their life is at potential risk, seek medical help immediately.

Welsh Government has now published sector specific guidance for the safe reopening of businesses following Covid-19, and this should be read in conjunction with the support provided by the Council and other bodies such as UKH Cymru and WTA.

This potential situation should be added to your booking terms and conditions, with individual businesses deciding on the exact details and/or any reimbursements.

To help you prepare to re-open your business, follow our 5 steps on re-opening your business.  

Welsh Government has now published sector specific guidance for the safe reopening of businesses following Covid-19, and this should be read in conjunction with the support provided by the Council and other bodies such as UKH Cymru and WTA.

Whether an infection is confirmed or suspected, there is specific guidance on cleaning after a suspected contamination on the UKH Cymru website that should be followed. For self catering businesses further information can be found on the Wales Tourism Alliance website.

To help you prepare to re-open your business, follow our 5 steps on re-opening your business. 

Welsh Government has now published sector specific guidance for the safe reopening of businesses following Covid-19, and this should be read in conjunction with the support provided by the Council and other bodies such as the HSE, UKH Cymru and WTA.

No you don’t as it is a new UK wide scheme launched on Friday 3rd July. It's free and open to all tourism and events businesses. Gaining the certificate will provide customers and your local area confidence that you are doing everything possible to manage Covid-19. Answer the 14 question online assessment through Good to go Wales website.

Welsh Government will lift the requirement on 6 July if the conditions continue to be favourable. Lifting of the current requirement to stay local will mean people are able to travel around Wales and will allow outdoor visitor attractions to open again, subject to strict social distancing and hand hygiene guidelines.

To help you prepare to re-open your business, follow our 5 steps on re-opening your business. 

Welsh Government has now published sector specific guidance for the safe reopening of businesses following Covid-19, and this should be read in conjunction with the support provided by the Council and other bodies such as UKH Cymru and WTA.

You will have to ensure you comply with social distancing requirements and this should be a consideration in your risk assessment and numbers you admit onsite.

To help you prepare to re-open your business, follow our 5 steps on re-opening your business.  

Welsh Government has now published sector specific guidance for the safe reopening of businesses following Covid-19, and this should be read in conjunction with the support provided by the Council and other bodies such as UKH Cymru and WTA.

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