Re-opening your tourism business

Page updated on: 28/07/2020

Coronavirus (COVID-19)

Following guidance from Welsh Government, we've produced specific guidance and downloadable resources to help you prepare to re-open your business. This underpins the 5-step approach published by UK Government.

Please continue to visit our Newsroom for the latest information. You can also follow us on Facebook and Twitter.

The following FAQs should answer any queries that you may have about re-opening your tourism business.

We will continue to update this information, please let us know if there is anything you’d like us to add to our website, e-mail tourism@carmarthenshire.gov.uk.

Information should be provided before they arrive to make them 100% aware of any additional measures put in place regarding the coronavirus. You may need to draw up new rules and make sure that where you need guests to engage in making sure the rules are adhered to that they are aware of what these new rules are.

As far as possible, at the time of bookings you should ask for check-in information and pre-payment so that the physical check-in process on arrival will be as quick and seamless as possible. Guests should be asked for an estimated time of arrival and be allocated a check in time as close to that as possible.

Guests should be required to complete a short survey before arrival, declaring their good health and absence of symptoms of the Coronavirus as a condition of their visit and to cover you in the event of an outbreak. You may decide not to offer some services such as shared outside spaces, the provision of garden equipment (children’s games; cycles; etc.) or the carrying of luggage to the property. All guests should be advised on the need to practice social distancing from other guests and staff members throughout their stay if they are present.

Find out how some of Carmarthenshire’s businesses have adapted and prepared for opening with these helpful sector specific video case studies on how to open your business.

Welsh Government has now published sector specific guidance for the safe reopening of businesses following Covid-19, and this should be read in conjunction with the support provided by the Council and other bodies such as UKH Cymru and WTA.

Adequate social distancing measures should be put in place to protect staff and customers wishing to purchase or collect food or drink from your premises. Consider accepting only contactless payments and consider relevant government guidance. Follow our 5 steps to reopening your business safely.

All guests should be advised on the need to practice social distancing from other guests and staff members throughout their stay if they are present.

Only one guest from the party can enter the building on arrival, with remaining guests staying in the car. This is to protect you and the guests. Preferably it should be the party leader and you should at this point, socially distanced, demonstrate the use of any equipment e.g. water heaters; shower units or hot tub.

Inform guests that they are not allowed to invite or entertain visitors during their stay. Only those who they have arrived with from their family or social unit should enter the property.

Find out how some of Carmarthenshire’s businesses have adapted and prepared for opening with these helpful sector specific video case studies on how to open your business.

Welsh Government has now published sector specific guidance for the safe reopening of businesses following Covid-19, and this should be read in conjunction with the support provided by the Council and other bodies such as UKH Cymru and WTA.

If you have an administration/reception area on site with people sharing equipment such as a phone, keyboard or desk, ensure you (employees) disinfect these before sitting down and when you leave.

Hand sanitisers and /or sanitiser wipes could be made available with suitable messaging advising staff/customers to equip themselves and to wash their hands.

If you have an accommodation business, you may offer a meet and greet service. Ensure you have communicated your new check in and check out processes to your guests before they arrive.

It is recognised that it is going to be difficult to extend the changeover time without impacting on costs and even viability. Inevitably the increased level of cleansing; use of PPE and social distancing will have a time cost to them and will extend the length of the changeover operation. Normally changeover is between five (10am to 3pm) and seven hours (9am to 4pm), the depth of cleaning will need to be assessed in relation to viability and safety need.

The Risk Assessment should be used to ensure efficiency does not impinge on safety.

Welsh Government has now published sector specific guidance for the safe reopening of businesses following Covid-19, and this should be read in conjunction with the support provided by the Council and other bodies such as UKH Cymru and WTA.

Self-contained accommodation without shared facilities re-opened on the 11 July 2020.

However, accommodation with shared facilities can re-open on the 25th of July. This means that your guests can now use shared facilities such as bathrooms, shower blocks, pot washing and laundry facilities.

Until further guidance has been produced, Welsh Government’s advice to operators with shared kitchen spaces is to close these spaces to groups unless the accommodation is occupied solely by the same or agreed extended household.

Welsh Government has now published sector specific guidance for the safe reopening of businesses following Covid-19, and this should be read in conjunction with the support provided on our website and other bodies such as UKH Cymru and WTA.

Removing non-essential bedroom items such as scatter cushions, notepads and pens will reduce the resource needed to sanitise. You may also want to limit the number of towels and other items. You may decide not to offer some services such as shared outside spaces, the provision of garden equipment (children’s games; cycles; etc.) or the carrying of luggage to the property.

Welsh Government has now published sector specific guidance for the safe reopening of businesses following Covid-19, and this should be read in conjunction with the support provided by the Council and other bodies such as UKH Cymru and WTA.

Yes but only if they are self-contained within each property i.e can only be used by the occupants of that property. They cannot be for shared use i.e guests staying in different units.

Bars, restaurants and café areas are now able to open outdoors, and accommodation providers will also be able to serve meals and drinks to a guest’s bedroom. Indoor hospitality will be permitted to reopen from 3rd August if conditions allow. 

You must ensure you have provided a means of ensuring social distancing, customer and staff sanitisation, sanitisation facilities for staff and employees, policy for checking health of staff and cleaning/sanitisation of premises and equipment. If you are a new/diversify business, you must register your business beforehand.

Please also read our food delivery and takeaway guidance.

Serviced accommodation are also eligible to apply for the Eat out to help out scheme which offers a 50% reduction, up to a maximum of £10 per person, to all diners who eat and/or drink-in on Mondays to Wednesdays throughout August. Alcohol is excluded from the offer.

Further information for businesses, including how to register and make a claim, is available on the Gov.uk website. You can join an Eat Out to Help Out live webinar or watch a recording on HMRC’s YouTube channel.

If a member of your staff or customer develops COVID-19 symptoms, then they should self-isolate immediately and apply for a free COVID-19 antigen test. If you are operating accommodation and a customer starts displaying symptoms of COVID-19 whilst staying at your premises, then they (and anyone travelling with them) should return home as quickly as possible, if well enough to do so. They must use the most direct route, and should not use public transport. They should then self-isolate immediately and follow the self-isolation guidance. The person with symptoms should apply for a free COVID-19 antigen test, preferably at a convenient location close to their home as soon as possible.

If the guest has acute symptoms, has breathing difficulties, or their life is at potential risk, seek medical help immediately.

Whether an infection is confirmed or suspected, there is specific guidance on cleaning after a suspected contamination on the UKH Cymru website that should be followed. For self catering businesses further information can be found on the Wales Tourism Alliance website.

Welsh Government has now published sector specific guidance for the safe reopening of businesses following Covid-19, and this should be read in conjunction with the support provided by the Council and other bodies such as UKH Cymru and WTA.

 

This potential situation should be added to your booking terms and conditions, with individual businesses deciding on the exact details and/or any reimbursements.

To help you prepare to re-open your business, follow our 5 steps on re-opening your business.  

Welsh Government has now published sector specific guidance for the safe reopening of businesses following Covid-19, and this should be read in conjunction with the support provided by the Council and other bodies such as UKH Cymru and WTA.

No you don’t as it is a new UK wide scheme launched on Friday 3rd July. It's free and open to all tourism and events businesses. Gaining the certificate will provide customers and your local area confidence that you are doing everything possible to manage Covid-19. Answer the 14 question online assessment through Good to go Wales website.

Outdoor attractions have been able to be open since the 6 July, although some remain closed as do some car parks and beauty spots. Check before travelling as some require advance booking.

Historic houses, visitor centres. Cinemas, museums & galleries will be permitted to reopen from 27 July if conditions allow. You will have to ensure you comply with social distancing requirements and this should be a consideration in your risk assessment and numbers you admit onsite.

Welsh Government have published sector specific guidance for the safe reopening of businesses following Covid-19, and this should be read in conjunction with the support provided on our website - 5 steps to re-opening your business safely and other bodies such as UKH Cymru.

Please note, not all attractions have opened yet and some attractions may require you to book in advance of visiting. Some facilities may not be open and they may have limited catering. It is advisable to check with the attraction prior to visiting.

You will have to ensure you comply with social distancing requirements and this should be a consideration in your risk assessment and numbers you admit onsite.

To help you prepare to re-open your business, follow our 5 steps on re-opening your business.  

Welsh Government has now published sector specific guidance for the safe reopening of businesses following Covid-19, and this should be read in conjunction with the support provided by the Council and other bodies such as UKH Cymru and WTA.

You can currently go on holiday with the people you live with (members of your own household) or members of your extended household if you have agreed to form one. This helps to reduce the risk of coronavirus being transmitted. 

There is no limit on the number of people who can be in an extended household, providing they all live in the two households, which are being joined together. The idea of extended households is to allow families or close friends who have been separated over these last few months to reconnect with each other and enjoy each other’s close company once again.

This is subject to the periodic reviews as informed by the science and public health evidence.

Load More