Cost of Living Payment

Page updated on: 05/07/2022

The Welsh Government has announced a £150 cost-of-living payment to eligible households. This payment will provide immediate support as Wales recovers from the pandemic and support households to deal with the impact of increasing energy and other costs.

For customers where we hold live/current banking information for Council Tax, the £150 will begin to reach your accounts from Wednesday 18th May 2022. However, if you set up your council tax direct debit after 15 February 2022 or if we have any queries on your account, you will receive a letter with instructions for you to provide us with your bank details (as below).

If you do not pay by direct debit, from the week commencing May 16th, 2022 we will be sending out letters for you to provide us with your bank details using an online system. Please do not attempt to register your details until you receive your letter as you will need an access key code. Upon receipt of the information, we aim to make the payment within 20 working days if there are no queries with the information provided.

We will not be contacting anyone by telephone or by email, so please do not provide any personal or financial information to anyone claiming to be from the council, it is likely to be a scam. If you believe you may have been scammed contact our Trading Standards team for advice.

A payment of £150 can be made to a household under the main scheme if the householder(s) meets one of the following conditions:

Council Tax Reduction Scheme Entitlement

If a household was receiving support through the Council Tax Reduction Scheme on 15 February 2022, they will be entitled to a payment of £150 regardless of the valuation band in which their property is placed.

Council Tax Band 

Households occupying properties in council tax Bands A to D will be entitled to a payment of £150 provided they were:

  • Liable for council tax on the property on 15 February 2022;
  • In occupation of the property on 15 February 2022;
  • Living in the property as their main or primary residence;
  • Responsible for paying the associated utility and other regularly incurred bills for the property. 

Disability band reduction

Households living in properties with a disability adaptation band reduction are eligible for a payment, e.g. a property which has been valued as Band E but which receives a disability adaptation band reduction to Band D is eligible.

There is also discretionary support for households who do not fall into one of the main eligible groups. More information about the discretionary scheme will be available in due course.

Register for Cost of Living Payment