Welsh Government Fuel Support Scheme

Frequently asked questions

Council Tax Reduction Scheme (CTRS) is administered by us to help people who are on a low income, or claiming certain benefits, to pay some or all of their Council Tax bill.

No. You can only claim one payment and that must be for your primary residence.

Yes. However, the Winter Fuel Support Payment must be paid into a bank account in the name of the person for whom the application is being made.
For example, if someone applied on behalf of a parent who is too ill to do it themselves, the payment would be made into the parent's bank account.
The person making the application will need to provide some personal details.

Yes, you will receive automatic payments if you are currently in receipt of the Council Tax Reduction Scheme, a direct payment will be made using bank details gathered as part of the Cost of Living Payment.

To prevent fraud and to ensure that the account details entered are yours. It also enables us to identify bank details that have been entered incorrectly, e.g. a wrong digit in a sort code, so that we can correct the details to avoid payments being returned to us. The details we need from the bank statement are the account name, account number, sort code and address.

All applications received by the 28 November 2022 should be processed by the 16 December 2022; by processed we mean paid, contacted for further information, or deemed ineligible.

If you have not been contacted by us by 5 October 2022 and believe you are eligible for the payment, then you can submit a claim.