Hwb Llanelli Customer Service Centre
Hwb, 36 Stepney Street, Llanelli (the old ‘Burtons’).

  • Opening Times
  • How to find us
Day Opening Times
Monday 09:00 - 17:00
Tuesday 09:00 - 17:00
Wednesday 09:00 - 17:00
Thursday 09:00 - 17:00
Friday 09:00 - 16:30

All Customer Service Centres are closed on the first Wednesday morning of each month until 1.00pm for training and team briefing purposes. If you have something you’d like to discuss in person, or if you need to bring in any application forms or supporting documents, you will need to make an appointment in advance.

Additional Information

  • Self-help PC for access into the Carmarthenshire County Council website & Housing Portal.
  • Waiting Area
  • Telephone link direct to our Contact Centre
  • Battery recycling point
  • Self Service Kiosk: Make cash or debit/credit card payments only for an account which you need to pay such as Council Tax, Rent or Business Rates or if you have received an invoice from us. If you do not wish to use our Self Service kiosk or need to make a payment where you do not have an account you can visit our cash desk at 4 Coleshill Terrace, Llanelli, SA15 3DB. 

Disabled access

  • Automatic doors on the entrance
  • Mobile hearing loop

Parking facilities

Nearest Public Car Parks:

  • Vauxhall Car Park. Long Stay and Short Stay. Disabled Bays available.
  • Murray Street Multi Storey Car Park. Long Stay and Short Stay. Disabled Bays available.

Did you know?

As part of a six month trial, the Rural Hwb will be heading out into five pilot communities (Meidrim, Cwmann, Llanybydder, Ffarmers and Crugybar). The mobile libraries and customer services are working together to provide services that Carmarthenshire County Council offer on the door step of those living in rural areas.