Cost of living advice
Specialist help, support and advice to help with the cost of living and other matters is available at each of our customer service Hwbs in Ammanford, Llanelli and Carmarthen. Hwb advisers will be available every day, along with housing officers and employability advisers, to provide tailored packages of support to residents. Visitors to the Hwbs can also access information on the services available to support them as the cost of living increases. For further help, support and information visit our Cost of Living Advice page.
Information for learners
Learning Carmarthenshire offers you a warm welcome
We want your learning experience to be enjoyable and worthwhile. We’ve listed information to explain what you can expect from us, and what we expect of you.
We will:
- help you choose the right course
- include your interests and needs in your learning
- provide qualified tutors who will talk with you about your personal learning and progress regularly
- provide a clean and comfortable place to learn and a friendly atmosphere fostering mutual respect
- offer practical support for your learning, such as large print handouts or adapted equipment
- take action to help you access courses - in our learning centres or online
- message you, whenever possible, if your class is changed or cancelled
You will:
- come to classes as regularly as possible - and let us know if you are absent for any reason
- keep a file of work to use as reference and complete homework/assessments as you need to
- let your tutor know if you have any problems and please ask if there is something you don’t understand
- provide the information that we need for paperwork, like enrolment and feedback on your course
- respect others and not give offence, or cause harm, by use of language or by any action or behaviour
- support the safety and well-being of everyone in the class by following Health and Safety instructions
- enjoy yourself!
What courses are on offer?
If you are over 16, and would like to learn something new or gain a formal qualification, we have a range of courses on offer from learning Welsh, to GCSE courses. Let us help you choose the right course for you.
To book an initial assessment or place on an Essential Skills or ESOL course, please contact your nearest Learning Centre. Only attend the centre at the time(s) you have been given.
Handy tip: Did you know that anyone who lives, works or studies in Carmarthenshire can enjoy our Digital Library for free? Access resources ranging from computer software to online academic journals. Browse our Digital Library
We want your learning experience to be enjoyable and worthwhile. We’ve listed information to explain what you can expect from us, and what we expect of you.
We will:
- help you choose the right course
- include your interests and needs in your learning
- provide qualified tutors who will talk with you about your personal learning and progress regularly
- provide a clean and comfortable place to learn and a friendly atmosphere fostering mutual respect
- offer practical support for your learning, such as large print handouts or adapted equipment
- take action to help you access courses - in our learning centres or online
- message you, whenever possible, if your class is changed or cancelled
You will:
- come to classes as regularly as possible - and let us know if you are absent for any reason
- keep a file of work to use as reference and complete homework/assessments as you need to
- let your tutor know if you have any problems and please ask if there is something you don’t understand
- provide the information that we need for paperwork, like enrolment and feedback on your course
- respect others and not give offence, or cause harm, by use of language or by any action or behaviour
- support the safety and well-being of everyone in the class by following Health and Safety instructions
- enjoy yourself!
What courses are on offer?
If you are over 16, and would like to learn something new or gain a formal qualification, we have a range of courses on offer from learning Welsh, to GCSE courses. Let us help you choose the right course for you.
To book an initial assessment or place on an Essential Skills or ESOL course, please contact your nearest Learning Centre. Only attend the centre at the time(s) you have been given.
Handy tip: Did you know that anyone who lives, works or studies in Carmarthenshire can enjoy our Digital Library for free? Access resources ranging from computer software to online academic journals. Browse our Digital Library
Our policies
We plan for all our classes to run – but occasionally we may have to cancel a class if numbers are too low. If any fees have been paid, we can only refund in exceptional circumstances, on written request.
Your tutor will explain the Health and Safety points relating to your class to you.
Essential skills and ESOL courses will require official identification evidence to prove eligibility.
Handy tip: We will hold data for the purposes of processing and administrating your enrolment and accreditation. Information will be shared with other agencies such as: our funders, examining bodies, Welsh Government, in line with GDPR (General Data Protection Regulation). Find out how we use your information.
Compliments and complaints
All learners have the right to attend courses without fear of discrimination, harassment or abuse. If you feel you have been discriminated against, harassed or abused, please report this at once to your tutor or the management team. Please also tell us if you see this happening to someone else. If necessary, we will take disciplinary action against any learner who does not behave in an acceptable way.
Regarding qualifications: you are entitled to appeal if you feel that your tutor, an assessor, or a verifier has made an incorrect decision about your work, or not taken sufficient account of any special assessment needs.
We want you to enjoy your course - so if you have any problems or complaints, please tell us at once - and we’ll do our best to sort things out quickly. We’ll also be glad to hear about your successes and compliments!
Handy tip: Your feedback is important to us. Whether it’s a complaint, a compliment or a suggestion. Telling us will help us to improve our services and share best practice. Compliments and complaints
Our policies
We plan for all our classes to run – but occasionally we may have to cancel a class if numbers are too low. If any fees have been paid, we can only refund in exceptional circumstances, on written request.
Your tutor will explain the Health and Safety points relating to your class to you.
Essential skills and ESOL courses will require official identification evidence to prove eligibility.
Handy tip: We will hold data for the purposes of processing and administrating your enrolment and accreditation. Information will be shared with other agencies such as: our funders, examining bodies, Welsh Government, in line with GDPR (General Data Protection Regulation). Find out how we use your information.
Compliments and complaints
All learners have the right to attend courses without fear of discrimination, harassment or abuse. If you feel you have been discriminated against, harassed or abused, please report this at once to your tutor or the management team. Please also tell us if you see this happening to someone else. If necessary, we will take disciplinary action against any learner who does not behave in an acceptable way.
Regarding qualifications: you are entitled to appeal if you feel that your tutor, an assessor, or a verifier has made an incorrect decision about your work, or not taken sufficient account of any special assessment needs.
We want you to enjoy your course - so if you have any problems or complaints, please tell us at once - and we’ll do our best to sort things out quickly. We’ll also be glad to hear about your successes and compliments!
Handy tip: Your feedback is important to us. Whether it’s a complaint, a compliment or a suggestion. Telling us will help us to improve our services and share best practice. Compliments and complaints
