Loss of utilities

Page updated on: 16/03/2018

Power cuts and loss of other utilities usually happen suddenly and with little warning. While utility companies in Wales have well-tested plans in place to deal with this, we can all take simple steps to ensure we are better prepared for a short period without electricity, gas or mains water supplies.

  • Having a well-stocked emergency kit at home will help you through until things get back to normal.
  • A battery powered radio will help you stay in touch with the news following a power failure.
  • Keep mobile phones, laptops or tablets fully charged, so you will have use of battery power for a short time at least if there is a power cut.
  • A non-mains powered landline telephone will help you stay in touch during any disruptions to your power supply.
  • Make a list of all the telephone numbers you might need, and keep them handy.

The utility companies work closely with local authorities to make sure that vulnerable people get the support they need during any disruptions to normal service. You should let your supplier know if you have a disability or are chronically sick, or you depend on a continuous supply of power for medical equipment or mobility equipment such as stair lifts and hoists.

You should also contact your supplier if you are visually impaired or have hearing difficulties, or you are of state pensionable age, or you have other specific requirements. If you have elderly relatives or neighbours who might need help during a power cut, please check up on them. More support and advice is available from your gas, electricity, water and communications suppliers.