• Cymraeg
  • Skip to Content



If you are homeless, or threatened with becoming homeless, we have a legal duty to help you. It is important that you seek advice as quickly as possible.

You don’t have to be ‘sleeping rough’ to be classed as homeless. You may be homeless if you are:

  • Temporarily staying with friends or family
  • Staying in a hostel or bed and breakfast
  • Living in very overcrowded conditions
  • At risk of violence or abuse in your home
  • Living in poor conditions that affect your health
  • Living somewhere that you have no legal right to stay in (e.g. a squat)
  • Living somewhere that you can’t afford to pay for without depriving yourself of basic essentials
  • Forced to live apart from your family, or someone you would normally live with,
    because your accommodation isn’t suitable
  • Likely to be evicted within the next 28 days
  • Locked out of your home

You may be threatened with becoming homeless for a number of reasons – eviction from rented property, repossession of your home, or family breakdown. If this is the case, our housing options team will advise and assist you to stay in your current home if this is possible and appropriate.

We will also help you consider all the housing options available to you if you need to move, or are about to be evicted.

Depending on the circumstances, we may be able to offer you temporary or emergency accommodation - we will advise you about our legal duties towards you, and what steps we can take to help you.

Please remember the sooner you act the better. Getting help at an early stage can stop your housing problem becoming a crisis.

How to contact us

  • Telephone during office hours (8:45 am - 5pm, Monday  - Thursday. Friday 8:45am - 4:30pm): 01554 899389
  • Telephone out of hours: 0300 333 2222
do it online