How to contact us
Page updated on: 22/12/2023
Delta Wellbeing is our Information, Advice and Assistance Service. Please ring Delta Wellbeing if you need to discuss your needs, require more information or to complete an over the phone assessment.
Delta Wellbeing is available 24 hours, 7 days a week.
You can contact Delta Wellbeing in the following ways:
- *By telephone: 0300 333 2222
- By using our secure online form. The form is for adults only (over 18 years of age) who may need social care support. Please do not use the online referral form for urgent or emergency enquiries.
- Minicom: 01554 756741
- SMS: 0789 2345678
- E-mail: info@deltawellbeing.org.uk
In an Emergency
If you are at risk of harm, or are concerned that someone you know may be at risk of harm you should:
- Dial 999 if immediate help is needed.
- All out-of-hours emergencies can now be reported on the Delta Wellbeing website.
- *Contact Delta Wellbeing on 0300 333 2222 (available 24hrs, 7 days a week)
*Calls may be recorded as part of our commitment to training, audit and quality assurance.
Social Care & Health
Are you worried about an adult/child?
Charges for care at home
Contact us
Day opportunities
Dementia
Direct Payments
Disability and Autism
Drugs / alcohol misuse
Factsheets
Getting out & about
How to get help
Independent Professional Advocacy
Mental Health
Request an assessment
Residential & nursing care
Shared lives
Short Breaks
Sight / hearing loss
Social Care Services Complaints & Compliments
Support at home
Support for carers
Supported Housing
The Skills Hub
Deprivation of Liberty Safeguards (DoLS)
Draft Charging Policy for Social Care Services 2024
- Service charges
- Residential placements
- Short term/Respite stays at a care home
- Direct payments
- Financial assessment
- Benefits advice
- Minimum Income Amount (MIA)
- Night-time services (Non-residential)
- Treatment of income
- Treatment of capital
- Treatment of property
- People who lack capacity
- Managing property and finances
- Advocacy
- Deferred payments
- Invoicing for charges
- Non-payment of charges and debt
- Deprivation of Assets
- Additional costs (AC) for permanent / temporary admissions to a care home
- Additional costs (AC) for respite/short-term admissions to a care home
- Application of the rules to individual cases
- Reviews and methods of appeal
- Appendix 1 - Variations/adjustments to charges for financially assessed services
- Appendix 2 - Operational rules for commencement and termination of packages of care and support
More from Social Care & Health
