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FAQs

No, not at all. Home composting is the preferred method of disposing of your garden waste. It doesn’t cost any money and it is much better for the environment. If you have a compost bin, keep using it.

Yes, we sell compost bins for £12 including delivery. Visit our web page for more information on home composting, you can also order one online.

No – the bin you have been supplied with is built to withstand the pressure of lifting and emptying into our vehicles and we cannot risk the safety of our operatives by asking them to empty other bins.

Bags tend to be easily ripped and more difficult to handle whilst wheeled bins hold more garden waste and are easier and safer to use by you and for our operatives.

This would result in increased operational costs as removing waste from wheeled bins is more time consuming. There would also be increased costs in providing the wheeled bins and modifying the vehicles.

Perhaps you could join forces with a neighbour who has more space to keep the wheeled bin. By doing this, you will still benefit from the service and save money by sharing the cost.

If you do not think you will be able to a handle a 240 litre wheeled bin please email ENVGardenWaste@carmarthenshire.gov.uk so we can advise you of other options.

If you pay in full when you apply you will receive a 15 per cent discount so you will pay £40.80 for the season. You can also choose to pay by direct debit with payments made in instalments, this will cost a total of £48.

No concessions are available for this service.

The collection of garden waste is not a statutory service. The charge covers the hire of the bin and the costs of making the fortnightly collections. This is also fairer for residents who do not have a garden, who choose to compost at home, or who do not want to use the service.

All subscriptions will run annually with collections taking place between April and November. You will pay the full cost whatever point in the year you subscribe to the service or even if you only need a few collections.

In order to maintain a cost effective service it has been decided not to provide the service during the winter months when little or no garden waste is generated.

Garden waste can be home composted or taken to one of our household waste recycling centres. Compost bins can be purchased from us for £12 including delivery.

Some properties may not be suitable for this service due to restricted access for our collection vehicles. We reserve the right to decide whether or not we can provide the garden waste collection service.

Yes, provided it is practicable to do so. Please fill in the application form online. We will visit your property first to carry out some checks before we can offer you the service. You will be emailed with a decision within 10 working days.

Your service will start with the delivery of your bin which we aim to deliver within 10 working days of receiving your payment. However, this may not be possible in busy periods, such as the start of the new subscription year due to high demand.

Your garden waste will be collected fortnightly between April 3 and November 24.

Your garden waste is collected by a different vehicle.

We will notify you of your collection day when you sign up. Collections will be made fortnightly. Remember there may be changes to collection days on or after bank holidays.

Your collection time will be from 6am onwards. We cannot guarantee that your bin will be emptied at the same time every week therefore bins must always be out by 6am.

Your bin(s) should be placed at your usual collection point at the kerbside before 6am on the day of your collection.

The bin will hold the equivalent of approximately five standard size refuse bags when filled approximately 2⁄3 full. However, please remember you must put your garden waste loose into the bin.

No, only garden waste within the bin will be collected.

Yes, as long as you pay the annual charge for the collection service for each bin you can have as many bins as you like.

Bins returned from previous customers are reused. New customers will not necessarily be issued with a new bin, there may be some evidence of wear and tear.

First check to make sure you have the right collection day and week. You should also check the items you have placed in the bin are on our list of what is allowed and that you have not compacted too much into the bin so that it can’t be emptied. You should then remove any contaminants and / or loosen the contents and put out on your next scheduled collection day. If the bin was due for collection, was not contaminated and was out before 6am in the correct location, please report it as a missed collection.

No, it is your responsibility to clean the bin.

If your bin is damaged by our operatives please let us know so that we can arrange a replacement. If you have damaged the bin please contact us but please note that you may be liable for the cost of a replacement. 

Report a damaged or missing bin

If you think your bin is lost or stolen please check with your neighbours and around the local area to see if it has been returned to the wrong place. If it is still missing please report it. Please note you may be liable for the cost of replacement if the bin cannot be found.

Report a damaged or missing bin

If you move within the county you can take your bin with you to your new address. Please let us know at least 10 working days before you are due to move so that we can make sure your bin gets emptied at your new address. If you move outside the county please contact us so that we can make arrangements to have it collected.

We will email or write to you before your subscription is due for renewal.

If payment is not received, collections will be suspended and the bin will be removed.

We will NOT be able to offer any refunds. If you wish to cancel your subscription please let us know and we will terminate the service with immediate effect.

No, the service is for households only.

Page updated on: 16/03/2017

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