Council Tax text and e-mail messaging service

If you fall behind on your Council Tax payments, and we hold contact information for you, we may contact you by text message and/or email.

Why are we using this service?

This service can prevent statutory recovery notices such as council tax reminders being issued and may help you avoid paying expensive costs.

Whilst this service is offered to prevent customers from falling further into arrears, it should not be relied upon.

It is your responsibility to maintain the instalments due on your account in line with your bill. Failure to do so may result in recovery action being taken.

How will we contact customers?

We may contact you using one or more of the following:

• text message and verification screen
• email and verification screen

I have been contacted - how do I know if this is genuine or not?

View details of what you should expect to receive with each type of message: