Improving the housing service we deliver
Page updated on: 06/01/2025
The most recent STAR Tenant Satisfaction Survey asked 5,000 randomly selected tenants to share their views on the housing service we deliver. 1,250 responses were received, and these results will help to shape and improve the service we provide moving forward.
This is the third in a regular series of information/results from the STAR survey.
You said...
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80% are satisfied with their neighbourhood as a place to live, while 20% think this could be improved
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62% are satisfied with grounds maintenance at Council estates/communal areas, but 18% feel that we could do more
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73% of tenants feel that their home is safe and secure, but 15% feel that this could be better
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55% are happy with how we deal with anti-social behaviour relating to Council owned homes, but 16% think we could improve
Following your feedback, we want to learn more about how we can improve the housing service we deliver.
We are…
- Introducing Tim Tacluso Tai – a handyperson service focussing on Council owned housing, estates and communal areas
- Continuing to target anti-social behaviour related to Council owned homes with a team of six officers
- Continuing to take action against breaches of tenancy to protect homes and communities
- Developing an enhanced housing management service to focus on hot spot areas to keep our homes and communities safe. Look out for our officers, we are here to help
Did you know...
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It is a legal requirement for us to carry out boiler servicing and electrical testing. We have forced action to enter 500 homes since 2023
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We have carried out four Closure orders (to stop visitors entering properties) in the last six months
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Drug activity, major alterations to homes and keeping pets without permission are breaches of tenancy
Make a difference
Be part of the growing number of tenants who provide us with regular feedback to improve our services.
If we don’t know, we can’t change.
