We aim to make our website accessible to everyone. If you have any problems using our website or digital services please e-mail We will always do what we can to make our site easier for everyone to use.

Audio / visual help

If you click on audio / visual help at the top right of the website you will be able to use the accessibility and language toolbar. This allows you to customise our website according to your own preferences. You can: 

  • Listen to our site. Convert text into audio
  • Change language – one of 90 options
  • Change font size, line height & type
  • Change colour background and contrast
  • Text only option
  • Magnifying tool
  • Use a ruler or mask sections of the page.
  • Dictionary
  • Audio file download

Contacting us

If you are deaf or hard of hearing we can provide a sign language interpreter at any appointments you have with us. Mobile hearing loop is also available. Please let us know when you make the appointment.

If you use a text phone you can contact any telephone number within the Council by putting 18001 before the number.

When visiting the Hwb / Customer Service Centre all centres have automatic doors on the entrance with all services available on the ground floor.