Tenants
Page updated on: 22/01/2025
When you rent a home through Simple Lettings, you can be assured that you will be living in quality accommodation.
Every property is inspected and approved by an authorised Carmarthenshire County Council officer before being made available to let. We work closely with our landlords to ensure all regulations are met, so you have peace of mind that you and your family live in a home that is safe and secure.
We are here to help with all your tenancy needs. Before you sign up a tenancy with us, you will be required to complete a pre tenancy course with our inhouse team Pre-Accommodation.
Once you have completed the above, we will look to help you sign up and begin your tenancy with us.
We will be able to help and support you to ensure that your tenancy succeeds. If you have any questions or concerns, then please email us on SimpleLettings@carmarthenshire.gov.uk.
If you are struggling to pay your rent please contact us so we can help and refer you to the best support possible, please reach out to us as soon as you can.
At Simple Lettings, we only take referrals from Carmarthenshire County Council’s housing options team. If you wish to become one of our tenants, please contact them to discuss your housing need and whether you would be eligible for Simple Lettings properties. The housing options team will be able to discuss other housing options with you too. Call 01554 899389 Monday to Friday 8.45am to 5pm (4.30pm on Friday).
Please pay your rent online, you will need your reference number.
You can also pay your rent in person at one of the HWBs.
Or over the phone on 01267 679900
Your rent is collected by Carmarthenshire County Council on behalf of your landlord. You will be redirected to the council’s rent payment system to pay your rent and view your rent account.
Please report problems as early as possible. If something is broken or not working as it should, please let us know via email Simplelettings@carmarthenshire.gov.uk
Once you have moved in, we will arrange to visit you within the first two months to ensure you are settling in. We will usually visit again every three to six months after that to check for any maintenance issues and to ensure you are keeping the property in a satisfactory condition. These visits are also an opportunity to discuss any tenancy and rental issues. You will be given at least 24-hours’ notice before any visit to your home. We will arrange a date and give you an approximate time of our visit. Our visits should last no more than half an hour.
You can find more information on preventing and Damp and Mould on our Combatting Damp and Mould web page. If you have any enquiries email SimpleLettings@Carmarthenshire.gov.uk
You can find out more information on Antisocial behaviour, What it is and how we can help.
We do encourage you to also log incidents with the police on 111 or 999 in an emergency.
You can find more information on our webpages: Renting Homes (Wales) Act 2016
