Care Inspectorate Wales Annual Report

In this section

Service: Dol y Felin

Service summary

Service Type  Care Home Service
Type of Care  Adults Without Nursing
Approval Date  20/09/2018
Maximum number of places  33
Service Conditions
  • A maximum of 33 individuals can be accommodated at this service
  • Carmarthenshire County Council is registered to provide a Care Home Service at Dol Y Felin DOLYFELIN HOMES, PENTRE ROAD ST. CLEARS, CARMARTHEN SA33 4LR
  • The responsible individual for this service is Heike Louise Clarke
How many people in total did the service provide care and support to during the last financial year?  58

Service management

Responsible Individual(s)  Heike Clarke
Manager(s)  Jason Gregory

Service contact details

Service Telephone Number  01994 230039
Service Contact Email Address  jtgregory@carmarthenshire.gov.uk

Languages used at the service

What is the main language through which the service is provided? Both
Other languages used in the provision of the service There are no other languages used at the service
Non-verbal communication methods used at the service There are no non verbal communication methods used at the service

Service facilities and accommodation

  • Close to local shops / amenities
  • Garden(s)
  • Hairdressing / beauty services
  • Internet access
  • Laundry service
  • Library
  • Lifts
  • Near public transport
  • Number of bathrooms with assisted bathing facilities: 4
  • Number of bedrooms with en‑suite facilities: 0
  • Number of communal lounges: 5
  • Number of dining rooms: 2
  • Number of shared bedrooms: 0
  • Number of single bedrooms: 33
  • On‑site parking
  • Outdoor seating / entertainment area
  • Pet friendly (or by arrangement)
  • Quiet areas
  • Residents’ kitchenette / communal kitchen
  • TV point
  • Wheelchair access
  • Wildlife / domesticated animals

Engagement with people using the service

Statement of purpose and Service Users guides were given to all new residents, also contracts signed with details of the complaints procedures, advocacy and where to go for further support if need ed.

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

The minimum weekly fee payable during the last financial year? £916.64
The maximum weekly fee payable during the last financial year? £1090.62

Complaints processed by the service

Total number of formal complaints made during the last financial year 0
Number of active complaints outstanding 0
Number of complaints upheld 0
Number of complaints partially upheld 0
Number of complaints not upheld 0

Staff working at the service

Staff summary

The total number of full time equivalent posts at the service (as at 31 March) 27.50

Posts and vacancies

Role type No. of staff in post Total vacancies
Manager 1 0
Deputy Manager 1 0
Senior Care Worker 4 0
Care Worker 15 7
Domestic staff 2 0
Catering staff 5 0
Other Staff 4 0

Training undertaken

Induction and Health & Safety
Role type Induction Health & Safety
Manager Not relevant to this staff group All staff have completed
Deputy Manager Not relevant to this staff group All staff have completed
Senior Care Worker Not relevant to this staff group All staff have completed
Care Worker All staff have completed Working towards all staff completing
Domestic staff All staff have completed All staff have completed
Catering staff All staff have completed All staff have completed
Other Staff All staff have completed Working towards all staff completing
Equality, Diversity & Human Rights and Infection, prevention & control
Role type Equality, Diversity & Human Rights Infection, prevention & control
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Senior Care Worker All staff have completed All staff have completed
Care Worker All staff have completed All staff have completed
Domestic staff All staff have completed All staff have completed
Catering staff All staff have completed All staff have completed
Other Staff All staff have completed All staff have completed
Manual Handling and Safeguarding
Role type Manual Handling Safeguarding
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Senior Care Worker Working towards all staff completing All staff have completed
Care Worker Working towards all staff completing All staff have completed
Domestic staff All staff have completed All staff have completed
Catering staff All staff have completed All staff have completed
Other Staff All staff have completed All staff have completed
Medicine Management and Dementia
Role type Medicine Management Dementia
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Senior Care Worker All staff have completed All staff have completed
Care Worker All staff have completed All staff have completed
Domestic staff Not relevant to this staff group Working towards all staff completing
Catering staff Not relevant to this staff group Working towards all staff completing
Other Staff Not relevant to this staff group Working towards all staff completing
Positive Behaviour Management and Food Hygiene
Role type Positive Behaviour Management Food Hygiene
Manager Not relevant to this staff group All staff have completed
Deputy Manager Not relevant to this staff group All staff have completed
Senior Care Worker Not relevant to this staff group Working towards all staff completing
Care Worker Not relevant to this staff group Working towards all staff completing
Domestic staff Not relevant to this staff group Not relevant to this staff group
Catering staff Not relevant to this staff group All staff have completed
Other Staff Not relevant to this staff group Not relevant to this staff group

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers
Role type No. of permanent staff No. of fixed term contracted staff No. of volunteers
Manager 1 0 0
Deputy Manager 1 0 0
Senior Care Worker 4 0 0
Care Worker 15 0 0
Domestic staff 2 0 0
Catering staff 5 0 0
Other Staff 2 0 2
Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff
Role type No. of agency/bank staff No. of non-guaranteed hours (zero hours) staff
Manager 0 0
Deputy Manager 0 0
Senior Care Worker 0 0
Care Worker 0 0
Domestic staff 0 0
Catering staff 0 0
Other Staff 0 0

Full time v part time information

Role type No. of full time staff No. of part time staff
Manager 1 0
Deputy Manager 1 0
Senior Care Worker 4 0
Care Worker 0 15
Domestic staff 1 1
Catering staff 2 3
Other Staff 1 3

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship
Role type Hold required qualification Working towards required qualification - not apprenticeship
Manager 0 0
Deputy Manager 0 0
Senior Care Worker 0 0
Care Worker 14 1
Domestic staff 0 0
Catering staff 0 0
Other Staff 0 0
Working towards required qualification - apprenticeship & Qualification not required for role
Role type Working towards required qualification - apprenticeship Qualification not required for role
Manager 0 0
Deputy Manager 0 0
Senior Care Worker 0 0
Care Worker 0 0
Domestic staff 0 0
Catering staff 0 0
Other Staff 0 0

Typical shift patterns

Role type Typical shift patterns
Senior Care Worker 08:00-16:00/14:00-22:00 Day Seniors (1-2 per shift) 22:08:00 Nights Seniors (1 per shift)
Care Worker 08:00-22:00, 08:00-14:30, 14:30-22:00, 22:00-08:00 (5 per day, 6 including the senior, nights 3 staff)