Care Inspectorate Wales Annual Report

In this section

Service: Tir Einon

Service summary

Service Type Care Home Service
Type of Care Adults Without Nursing
Approval Date 20/09/2018
Maximum number of places 8
Service Conditions
  • The responsible individual for this service is Carol Ann Owen
  • A maximum of 8 individuals can be accommodated at this service
  • Carmarthenshire County Council is registered to provide a Care Home Service at Tir Einon Llwynhendy, Llanelli SA14 9HL
How many people in total did the service provide care and support to during the last financial year? 53

Service management

Responsible Individual(s) Carol Owen
Manager(s) Jill Cowdry

Service contact details

Service Telephone Number 01554 742555
Service Contact Email Address TirEinonRespiteHome@carmarthenshire.gov.uk

Languages used at the service

What is the main language through which the service is provided? Both
Other languages used in the provision of the service There are no other languages used at the service
Non-verbal communication methods used at the service
  • Visual Communication using Symbols/Pictures (e.g. Communication Board, Picture Cards)
  • Signalong
  • Non-formal communication (e.g. body language, facial expressions)
  • Objects of reference
  • Intensive interaction
  • Total Communication
  • Assistive Technology
  • Writing (Paper / Whiteboards)
  • Social Stories

Service facilities and accommodation

  • Access to minibus or other transport
  • Close to local shops / amenities
  • Garden(s)
  • Ground‑floor accommodation only
  • Internet access
  • Laundry service
  • Near public transport
  • Number of bathrooms with assisted bathing facilities: 5
  • Number of bedrooms with en‑suite facilities: 8
  • Number of communal lounges: 3
  • Number of dining rooms: 3
  • Number of shared bedrooms: 0
  • Number of single bedrooms: 8
  • On‑site parking
  • Outdoor play area
  • Outdoor seating / entertainment area
  • Sensory areas
  • TV point
  • Wheelchair access

Engagement with people using the service

During the last financial year, people who use the service and their families/carers were consulted through feedback questionnaires and a parent/carer focus group. Questionnaires were issued to families and carers to gather views on how the service operates, including care delivery, reviews and communication. A parent/carer focus (steering) group was established, providing opportunities for families to influence service developments, including environmental improvements. Ongoing consultation also takes place through individual reviews and regular communication with families, with feedback used to inform service improvements.

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

The minimum weekly fee payable during the last financial year? £0.00
The maximum weekly fee payable during the last financial year? £100.00

Complaints processed by the service

Total number of formal complaints made during the last financial year 0
Number of active complaints outstanding 0
Number of complaints upheld 0
Number of complaints partially upheld 0
Number of complaints not upheld 0

Staff working at the service

Staff summary

The total number of full time equivalent posts at the service (as at 31 March) 30

Posts and vacancies

Role type No. of staff in post Total vacancies
Manager 1 0
Deputy Manager 1 0
Senior Care Worker 7 0
Care Worker 19 0
Catering staff 1 2
Other Staff 1 0

Training undertaken

Induction and Health & Safety
Role type Induction Health & Safety
Manager All staff have completed Working towards all staff completing
Deputy Manager All staff have completed Working towards all staff completing
Senior Care Worker All staff have completed Working towards all staff completing
Care Worker All staff have completed Working towards all staff completing
Catering staff All staff have completed Working towards all staff completing
Other Staff All staff have completed Working towards all staff completing
Equality, Diversity & Human Rights and Infection, prevention & control
Role type Equality, Diversity & Human Rights Infection, prevention & control
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Senior Care Worker All staff have completed All staff have completed
Care Worker All staff have completed All staff have completed
Catering staff No staff have yet completed No staff have yet completed
Other Staff All staff have completed Not relevant to this staff group
Manual Handling and Safeguarding
Role type Manual Handling Safeguarding
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Senior Care Worker All staff have completed All staff have completed
Care Worker Working towards all staff completing All staff have completed
Catering staff Not relevant to this staff group No staff have yet completed
Other Staff Not relevant to this staff group All staff have completed
Medicine Management and Dementia
Role type Medicine Management Dementia
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Senior Care Worker All staff have completed All staff have completed
Care Worker Working towards all staff completing All staff have completed
Catering staff Not relevant to this staff group Not relevant to this staff group
Other Staff Not relevant to this staff group Not relevant to this staff group
Positive Behaviour Management and Food Hygiene
Role type Positive Behaviour Management Food Hygiene
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Senior Care Worker All staff have completed All staff have completed
Care Worker All staff have completed All staff have completed
Catering staff Not relevant to this staff group All staff have completed
Other Staff Not relevant to this staff group Not relevant to this staff group

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers
Role type No. of permanent staff No. of fixed term contracted staff No. of volunteers
Manager 1 0 0
Deputy Manager 1 0 0
Senior Care Worker 7 0 0
Care Worker 19 0 0
Catering staff 1 0 0
Other Staff 1 0 0
Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff
Role type No. of agency/bank staff No. of non-guaranteed hours (zero hours) staff
Manager 0 0
Deputy Manager 0 0
Senior Care Worker 0 0
Care Worker 0 0
Catering staff 0 0
Other Staff 0 0

Full time v part time information

Role type No. of full time staff No. of part time staff
Manager 1 0
Deputy Manager 1 0
Senior Care Worker 4 3
Care Worker 1 18
Catering staff 0 1
Other Staff 0 1

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship
Role type Hold required qualification Working towards required qualification - not apprenticeship
Manager 1 0
Deputy Manager 0 1
Senior Care Worker 7 0
Care Worker 14 5
Catering staff 1 0
Other Staff 1 0
Working towards required qualification - apprenticeship & Qualification not required for role
Role type Working towards required qualification - apprenticeship Qualification not required for role
Manager 0 0
Deputy Manager 0 0
Senior Care Worker 0 0
Care Worker 0 0
Catering staff 0 0
Other Staff 0 0

Typical shift patterns

Role type Typical shift patterns
Senior Care Worker 7-3 (1) ,2-10(1),9.30pm-7.30am (1 staff)
Care Worker 7-3 (6), 2-10(6), 9.30Pm -7.30am (3)