Care Inspectorate Wales Annual Report

In this section

Service: Carmarthenshire County Council In-house domiciliary care service

Service summary

Service Type Domiciliary Support Service
Type of Care None
Approval Date 20/09/2018
Maximum number of places 0
Partnership Area West Wales
Service Conditions
  • The responsible individual for this service is Lyndsay Jayne McNicholl
  • Carmarthenshire County Council is registered to provide a domiciliary support service in West Wales regional partnership area
How many people in total did the service provide care and support to during the last financial year? 1037

Service management

Responsible Individual(s) Lyndsay McNicholl
Manager(s) RUTH POWELL, Gail Sinclair

Service contact details

Service Telephone Number 01267242472
Service Contact Email Address lynmcnicholl@carmarthenshire.gov.uk

Languages used at the service

What is the main language through which the service is provided? Both
Other languages used in the provision of the service There are no other languages used at the service
Non-verbal communication methods used at the service There are no non verbal communication methods used at the service

Engagement with people using the service

Reablement short term service are provided with a satisfaction questionnaire on completion of the service. The Homecare service provides care and support in two extra care facilities and the Homecare manager and RI have attended coffee mornings held for the tenants in the schemes previously and arrangements are in place to continue. The RI undertakes regular home visits/telephone calls to a sample number of people who use the service, and their families where possible. The RI visits are an opportunity to learn from the people who use the service, identify where we can improve and provides the individual with an opportunity to share relevant information or ask any questions in regard to the service. Surveys are undertaken with individuals and the information gleaned from the surveys, visits, telephone discussions, coffee mornings etc are informs our forward work and training programmes, highlights areas of good practice and identifies areas of improvement.

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

The minimum hourly rate payable during the last financial year? £0
The maximum hourly rate payable during the last financial year? £23.65

Complaints processed by the service

Total number of formal complaints made during the last financial year 0
Number of active complaints outstanding 0
Number of complaints upheld 0
Number of complaints partially upheld 0
Number of complaints not upheld 0

Staff working at the service

Staff summary

The total number of full time equivalent posts at the service (as at 31 March) 286

Posts and vacancies

Role type No. of staff in post Total vacancies
Manager 2 0
Deputy Manager 1 0
Supervisory Staff (not providing direct care) 13 0
Senior Care Worker 24 0
Care Worker 303 0
Other Staff 11 0

Training undertaken

Induction and Health & Safety
Role type Induction Health & Safety
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Supervisory Staff (not providing direct care) All staff have completed All staff have completed
Senior Care Worker Working towards all staff completing Working towards all staff completing
Care Worker All staff have completed Working towards all staff completing
Other Staff All staff have completed Not relevant to this staff group
Equality, Diversity & Human Rights and Infection, prevention & control
Role type Equality, Diversity & Human Rights Infection, prevention & control
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Supervisory Staff (not providing direct care) All staff have completed All staff have completed
Senior Care Worker Working towards all staff completing Working towards all staff completing
Care Worker Working towards all staff completing Working towards all staff completing
Other Staff All staff have completed Not relevant to this staff group
Manual Handling and Safeguarding
Role type Manual Handling Safeguarding
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Supervisory Staff (not providing direct care) All staff have completed All staff have completed
Senior Care Worker All staff have completed All staff have completed
Care Worker All staff have completed All staff have completed
Other Staff Not relevant to this staff group All staff have completed
Medicine Management and Dementia
Role type Medicine Management Dementia
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Supervisory Staff (not providing direct care) All staff have completed Working towards all staff completing
Senior Care Worker All staff have completed Working towards all staff completing
Care Worker Working towards all staff completing Working towards all staff completing
Other Staff Not relevant to this staff group Not relevant to this staff group
Positive Behaviour Management and Food Hygiene
Role type Positive Behaviour Management Food Hygiene
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Supervisory Staff (not providing direct care) Working towards all staff completing All staff have completed
Senior Care Worker Working towards all staff completing Working towards all staff completing
Care Worker Working towards all staff completing Working towards all staff completing
Other Staff Not relevant to this staff group Not relevant to this staff group

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers
Role type No. of permanent staff No. of fixed term contracted staff No. of volunteers
Manager 1 1 0
Deputy Manager 1 0 0
Supervisory Staff (not providing direct care) 12 1 0
Senior Care Worker 24 0 0
Care Worker 292 0 0
Other Staff 11 0 0
Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff
Role type No. of agency/bank staff No. of non-guaranteed hours (zero hours) staff
Manager 0 0
Deputy Manager 0 0
Supervisory Staff (not providing direct care) 0 0
Senior Care Worker 0 0
Care Worker 0 11
Other Staff 0 0

Full time v part time information

Role type No. of full time staff No. of part time staff
Manager 2 0
Deputy Manager 1 0
Supervisory Staff (not providing direct care) 13 0
Senior Care Worker 22 2
Care Worker 113 190
Other Staff 10 1

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship
Role type Hold required qualification Working towards required qualification - not apprenticeship
Manager 2 0
Deputy Manager 1 0
Supervisory Staff (not providing direct care) 13 0
Senior Care Worker 21 0
Care Worker 186 0
Other Staff 0 0
Working towards required qualification - apprenticeship & Qualification not required for role
Role type Working towards required qualification - apprenticeship Qualification not required for role
Manager 0 0
Deputy Manager 0 0
Supervisory Staff (not providing direct care) 0 0
Senior Care Worker 3 0
Care Worker 69 0
Other Staff 0 0

Typical shift patterns

Role type Typical shift patterns
Senior Care Worker Monday to Friday 06:45-09:00 3 seniors, 09:00-17:00 11 seniors, 17:00-22:30 3 seniors, Saturday-Sunday 06:45-14:30 3 seniors, 14:30-22:30 3 seniors.
Care Worker 06:45-14:30 100 care staff, 14:30-22:30 100 care staff