Support for birth families
Page updated on: 23/09/2026
We understand that adoption can bring a wide range of emotions, questions and uncertainties. Our role is to ensure you are treated with respect, kept informed and supported throughout the process.
We will help you prepare for what adoption means, both practically and emotionally.
Support available
We offer advice and counselling to birth parents, grandparents, siblings and extended family members affected by adoption.
We will explain each stage of the adoption process clearly, so you understand what is happening and why. We can support you with Life Story Work and Later Life Letters, helping you share important memories and information for your child's future. We also provide guidance around grief, loss and managing change, alongside ongoing emotional support if you need it.
You do not have to navigate this alone.
Staying in touch after adoption
In many adoptions, some form of ongoing contact is agreed between adoptive families and birth families. This can include direct contact, indirect contact (Letterbox), or sometimes a combination of both, depending on what has been assessed as being in the child's best interests.
Letterbox usually begins once an Adoption Order is granted and continues until the child turns 18, unless reviewed or varied.
Direct contact |
Indirect contact (Letterbox) |
| Agreed meetings between the child or young person and their birth family. This may include birth parents, grandparents, siblings, extended family members or foster carers, where appropriate. |
A structured and supported way to keep in touch, usually through the exchange of one letter a year. This is the most common form of contact and can involve birth parents, grandparents, siblings, extended family members or foster carers. |
Contact in adulthood
When an adopted person reaches the age of 18, they have the right to access their records and decide whether they wish to explore contact.
If you are a birth parent, sibling, grandparent or extended family member of an adopted person and would like to explore the possibility of contact once they become an adult, we can offer advice and guidance.
We provide search and intermediary services, although waiting times can sometimes be lengthy. We can signpost you to voluntary organisations and specialist charities who offer similar services, though these may charge a fee.
