Your current pass is still valid and will continue to be accepted for travel until the 31 December. We do advise that you reapply in plenty of time to ensure that you continue to receive the benefits of concessionary travel.
The new-style pass will offer the same free travel rights and benefits as your current pass and will work as part of an integrated travel network in the future.
How do I apply for my first Welsh Concessionary Travel Card?
You will no longer need to visit the post office to complete your application. The quickest and easiest way to apply for a card is online via the Transport for Wales website just follow the step-by-step instructions.
If you’re unable to apply on the website, don’t worry, you can ask a friend, family member or someone you trust to fill in the online application on your behalf.
If you have any queries, please call Transport for Wales on 0300 303 4240 to find out where local support is available. Please be aware that you won’t be able to apply by calling us or Transport for Wales.
How do I replace my old card with a new-style card?
You can re-apply through Transport for Wales website from a smartphone, tablet or computer. If you need help in doing this, ask someone you trust to apply on the website on your behalf.
If you’d like to find out where local support is available, please call Transport for Wales on 0300 303 4240.
To reapply, you or the person helping you need the following information to hand:
- The 19-digit card number printed on the front of your green bus pass
- Your date of birth
- The postcode your current card is registered to
- Your National Insurance number, if you’re over 16, which can be found on pension statements, disability statements or payslips.
From this information, Transport for Wales will try to find your information against the central government database. If your details can be matched you can simply request a new-style card, which will be posted to your registered address within 15 working days.
If your details can’t be matched, you may be asked to supply additional information to confirm your identity. This will be explained as you go through the application process on the website. If you have any difficulties, you can call 0300 303 4240.
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