If you’re applying for the first time for a 60+ / disabled person’s travel pass you can apply online - it's quick and easy and should only take 10 minutes. If you need help from another person when travelling you cannot apply for this online, you will need to email us on firstname.lastname@example.org so that we can assess your application and arrange to add a companion to your travel pass. If you are already registered as requiring a companion you can replace your old-style card on the Transport for Wales website and your new pass will continue to allow you to travel with someone to help you.
Transport for Wales will take around 20 working days to process your application, however it may take up to a month before your new card arrives in the post. You’ll be able to check the status of your application online or contact Transport for Wales.
If you need to get in touch with Transport for Wales about your travel card, please email email@example.com or call 0300 303 4240.