Digital Transformation Strategy 2021 - 2024
In this section
Key priorities: Involvement
Enabling citizens to get the services and information they need online
What it means?
- Providing high-quality user-friendly services and information online to residents.
- Providing increased 24/7 digital access to services that are bilingual and customer friendly.
- To provide a personal digital service and respond to customer needs by engaging and involving our customers in the design of our services and service improvements.
- We will ensure that we appeal to and include the whole demographic of the county; with focus towards digital accessibility and technology to supports user’s needs.
Why is it important?
- To meet customer demands and respond to rising customer expectations.
- To improve customer engagement with access to personalised information and services.
- With greater use of mobile technology, provision access to online services at the customers convenience; ‘anytime, anywhere’ 24/7.
How will we achieve Digital Involvement?
- We will modernise service delivery by using new and innovative technology to deliver online services.
- We will continue to enhance the Council website ensuring full accessibility to Council services on all mobile devices.
- Improve the way we design and build IT systems putting the customer’s needs and experience at the heart of how new systems will operate and work.
- We will develop a better understanding of customers preferred digital channels of communication with the Council.
- We will deliver robust information security to protect our citizen and business data from misuse and cyber threats and digital identities protected.
- We will ensure Council service are re-designed and digital by default; ensuring to meet and exceed current Accessibility guidelines and standards.
Key projects timeline
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2021
Key outcomes:
Customers can receive their Council Tax bills and correspondence electronically online over traditional post; manage their Direct Debits and apply for various related services.
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and
Key outcomes:
Further development of the HWRC Recycling Centre Online Appointments to include same-day bookings.
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and
Key outcomes
To provide greater range of services via the online bookings system for the park.
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2022
Key outcomes
Tenants can report and track their repairs online 24/7 via their HWB My Account
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2024
Key outcomes
Increased provision of online services for customers.
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and
Key outcomes
To deliver council services through innovative technology to compliment the services provisioned on-line via the Council website and HWB My Account.
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and
Key outcomes
To increase greater income generation across a wider range of council services and move towards a ‘Cashless’ council.
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and
Key outcomes
To deliver connectivity and digital solutions for the development and ongoing operation of the various services at Pendine.
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and
Key outcomes
Delivery of council services through one central personalised point of access available 24/7 which is simple to use.
