Digital Transformation Strategy 2021 - 2024
In this section
Key priorities: Innovation
Innovative digital solutions will enable increased collaboration
What it means?
- Improved information sharing with other organisations and partners.
- Increase sharing of software and hardware platforms across the region.
- Deployment of latest and innovative digital solutions across the council to further improve customer experience and streamlining of backoffice functions.
Why is it Important?
- Innovation underpins the 4 key priority areas of this strategy - ‘Involvement’, ‘Workforce’, ‘Connectivity’ and ‘Innovation’.
- Helps foster cohesion in teams. This is especially relevant to teams that are dispersed as cohesive teams are far more productive.
- Creates an atmosphere of openness as staff are up to date with and able to access the very latest news and information.
- Simplifies the way that we share data with other organisations and partners making everyone feel like part of a single team working on common objectives.
- Innovation is a catalyst for enabling departments to focus on putting the citizen at the heart of what they do.
How will we achieve Digital Innovation?
- We will ensure staff are provided with the necessary collaboration tools to improve productivity and well-being.
- We will protect privacy through effective information management as well as ensuring appropriate data sharing arrangements are in place with all organisations and partners.
- We will fully exploit new technologies and ways of working including open source solutions.
- We will be flexible with of our physical locations and create an environment that fosters collaboration and creativity.
- We will develop new solutions with partners using digital technology to integrate services across functional and geographical boundaries, so they are more efficient in sharing information.
- We will collaborate regionally and nationally on the procurement of software and cloud-based services to achieve better value for money and a greater variety of solutions.
Key projects
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2023
Key outcomes
To enable Health and Social Care staff safe sharing of information and to help deliver improved care and support for people across Carmarthenshire.
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2024
Key outcomes
To assist in streamlining and automating processes to help drive further efficiencies across back-office functions.
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and
Key outcomes
Technology to assist in improving security and cyber resilience.
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and
Key outcomes
To improve customer service, backoffice productivity and efficiencies.
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and
On premise systems to be migrated to vendor cloud hosted managed services:
- HR/Payroll
- Housing
- Revenues & Benefits
- Housing Repairs
- Highways
- Residents Parking Permits</li
- Countryside Access Management
- Electoral Services
- Museums (Archives)
Key outcomes
To provide greater resilience for services and systems; and to allow greater access to data to enable a ‘Mobile Workforce’.
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and
Key outcomes
An open innovation network for the council and our partners to trial various IoT use cases and service transformations.
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and
Key outcomes
Proof of Concept (POC) projects that can be developed, tested and potentially applied across the County and the Region.
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and
Carmarthenshire will deliver the following City Deal projects:
- Creative Digital Cluster-Yr Egin - by creating a new infrastructure to attract SMEs to start up or expand.
- Pentre Awel development - by the integration of business development, education, wellness initiatives, research & development and healthcare initiatives.
- We will also deliver a regional skills and talent initiative on behalf of the Swansea Bay Region.
Key outcomes
Create more growth and jobs throughout the County.
Collaborate with health and third sector partners to transform mental health services and improve access to information, advice, preventive and crisis services in Carmarthenshire.
