Digital Transformation Strategy 2021 - 2024

Key priorities: Workforce

Involving and communicating with staff in everything that we do. Supporting our workforce in adopting flexible working practices to optimise performance in the delivery of quality and cost-effective services

What it means?

• A digital workforce that is responsive and flexible.
• A workforce that is well informed, engaged and communicated with.
• Being responsive to the needs of our citizens by providing good public services and being flexible about where work is carried out.
• Flexibility for our staff is being able to work from different locations, at different times and use the most effective technology.

Why is it Important?

• The involvement, participation and communication of our work force is critical to the success of our organisation.
• Agility and mobility brings efficiencies and increased productivity through better ways of working.
• It increases our ability to ensure a healthy and mutually beneficial work life balance for our work force. This increases our ability to attract the necessary skills and knowledge for our workforce.
• It allows us to vastly improve processes, procedures and workflows, eliminating waste and exploiting efficiencies through good use of data and analytics.

How will we achieve a Digital Workforce?

• Senior management across the Authority will embrace the digital transformation agenda.
• Staff and managers will involve and communicate with all staff at all levels frequently and consistently.
• Staff and managers will be encouraged and supported to work in an agile manner that supports the delivery of improved services.
• We will create a truly digital workforce, ensuring the right applications and information are with the right user, on the right devices, at the right time and location.
• We will develop the digital skills and confidence of our workforce, so they are equipped to productively and proactively apply technology to drive better ways of delivering public services.
• We will ensure our key policies and strategies are integrated with our digital ambition particularly in the areas of service planning, procurement, economic growth and commissioning.
• We will develop Digital Champions within every service area to promote and support the workforce with digital solutions and technology needs.

Key projects timeline