Customer Service

Customer service is the support you offer your customers before, during and after they purchase a product/service.

Enhance the customer service experience on offer by gaining knowledge from industry experts by discovering the six pillars of customer service:

  • Branding
  • Emotion
  • Perception
  • Customer journey
  • Ease of transaction
  • Customer Service

Other elements for consideration include communication, body language, customer feedback and social media. View the video below for advice and guidance on customer service.