Stay calm and listen carefully, offer reassurance to the child, young person or adult.
Use reflective listening and ask open non-judgemental questions – (what, who, where, when).
Do not promise the child or adult confidentiality.
Record (in the persons own words).
Seek further advice from your DSL or social services if required.
Explain to the parents/individual/carer/family that you are referring your concern and gain consent to do so, unless by doing so you think you will put the child or adult at increased risk of harm.
