Buy with Confidence

Page updated on: 08/12/2023

Buy with Confidence is a nationally recognised Trading Standards trader approval scheme. It was originally set up approximately 20 years ago by a partnership of Local Authority Trading Standards Services in response to concerns about ‘rogue traders’ and a general wish to raise the standards across certain trade sectors.

The scheme provides consumers with a list of local businesses, which have given their commitment to trading fairly. Every business listed has undergone a series of detailed checks before being approved as a member of the scheme.

How do I find a Buy with Confidence business?

The full list of registered businesses can be found on the Buy with Confidence website.

What do I do if I have a complaint about a Buy with Confidence business?

In the first instance, you should contact the business in question. For advice on how best to do this, contact Citizens Advice Consumer Service.

If you’re unable to resolve the complaint then you can notify us via the Buy with confidence complaint form.