Know your consumer rights

When you purchase goods or services from a business you are covered by law by your statutory rights.

If you are unhappy with goods that you have purchased or a service that you’ve received you can report the matter to Citizens Advice Consumer Service, they will also be able to provide you with advice and guidance to help you with your complaint.

You may also wish to visit the links below for further information on your rights.

The guidance includes advice on some of the following topics:

• Your energy bills, problems with your energy supply and how to complain about your energy supplier: Your energy supply - Citizens Advice
• Complaining about your Holiday/Flights: Travelling in Europe - Citizens Advice
• Buying a second-hand car/car repair: Problem with a used car - Citizens Advice
• Problems with a purchase: Return faulty goods - Citizens Advice
• Issues with your Phone, Internet or TV provider: Dispute a mobile, phone, internet or TV bill - Citizens Advice
• Home improvements complaints: Problem with building work, decorating or home improvements - Citizens Advice
• Depending on how you’ve paid for your goods or services, if things go wrong you may be entitled to claim a refund from your Bank/Credit Card Company: Getting your money back if you paid by card or PayPal - Citizens Advice
• A variety of sample letters are also available on the Citizens Advice website to assist you in resolving your dispute on topics such as complaining about faulty goods, poor services and returning goods purchased over the internet: Consumer template letters - Citizens Advice