Request a repair
Page updated on: 30/04/2025
Emergency Repairs
If there is imminent danger to either you or the property, for example: total loss of power, burst pipes or major leaks, property insecure etc.
All out-of-hours emergencies can now be reported on the Delta Wellbeing website.
Before you move into your home we will make sure that it is maintained to our standards and any repairs from previous tenants have been carried out.
If you need something repairing you must tell us as soon as you notice it.
Repairs that you are responsible for include:
- replacing broken glass in windows and doors;
- replacing locks, keys, catches and hinges on doors inside the home;
- repairing or replacing clothes lines and posts;
- replacing broken toilet seats;
- replacing broken tiles inside the home;
- repairing or replacing cupboard catches and hinges;
- replacing electric plugs and fuses;
- replacing sink and bath plugs;
- replacing waste grids;
- replacing batteries in smoke alarms;
- replacing gate catches and hinges;
- maintaining garden sheds;
- maintaining garden paths that do not form an essential part of the access to the property;
- maintaining garden fences and walls;
- clearing blockages in waste pipes, traps and gullies;
- carrying out minor maintenance, such as fitting draught-proofing strips if needed;
- making sure the flue is clear before lighting the fire.
If you are elderly or have a disability, we may help you if you ask us to. There will be a charge if we carry out any work for you. The charge will be in line with our recharge policy.
We are responsible for some repairs to your property. Some of the common repairs are:
- The structure and outside the building - roofs, walls, floors, ceilings, window frames,
- Outside doors, drains, gutters and outside pipes;
- Kitchen and bathroom fixtures - basins, sink, toilets and baths;
- Electrical wiring, gas pipes and water pipes inside your home;
- Appliances and systems for heating rooms and water; and
- Any shared areas around your home - stairs, lifts, landings, lighting, entrance doors and halls, parking areas and shared yards.
If we repair any damage which has been caused by you or by anyone living with or visiting you or by your pets, we will do the work and charge you for it. We will discuss this with you and how much it will cost before we carry out the work.
This does not include damage resulting from fair wear and tear.
Priority category |
Example of repairs |
Timescale |
|---|---|---|
| Emergency repairs: Imminent danger to either you or the property. |
Total loss of power, burst pipes or major leaks, property insecure etc. | We will carry out the repair within 24 hours. |
| Urgent repairs: the issue in your home is causing a major inconvenience. |
Minor leaks, small fault to power or lighting etc. | We will carry out the repair within 7 working days. |
| Routine repairs: Non-urgent repairs that cause a minor inconvenience. |
Draughty window, broken kitchen door handle | Will be carried out within 21 - 42 working days. |
We will try to carry out repairs in the timescales we have set out above. Sometimes there may be delays, for instance because we cannot get materials, or we need to make further investigations and so on.
