Benefit Fraud

Page updated on: 03/07/2018

If you think someone is committing Council Tax Reduction fraud, you can report it to us on fraud@carmarthenshire.gov.uk or call 01554 742129 and we will investigate it. If you suspect that someone is committing Housing benefit or other types of benefit fraud, you will need to report this to the Department for Work and Pensions or you can phone the National Benefit Fraud Hotline.

Different types of fraud:

  • Report someone who is working but has not declared it
  • Report someone falsely claiming Council Tax Reduction as a single person.
  • Report someone with undeclared assets.
  • Report someone who has not declared all their savings or capital
  • Report someone who is claiming benefit at one address and living elsewhere
  • Report other types of fraud like undeclared income or another person living at the property (e.g. a lodger or family member) etc.

We have to have a good reason for investigating someone for suspected fraud so we will ask you to give as much information as you can. The information you provide is strictly confidential and you do not have to give your name or any contact details unless you want to.

You will need to provide:

  • The name and address of the person you're reporting
  • A description of the person
  • The type of benefit fraud you think they are committing and why you suspect them if you are telling the DWP
  • Information about their employer, if you think they're working
  • Details of a partner they may not have declared, etc.

The information you provide is strictly confidential and you do not have to give your name or contact details unless you want to. You can also report benefit fraud by telephone, where you will speak to someone specially trained to take your call. National Benefit Fraud Hotline, Monday to Friday, 8.00am to 6.00pm on 0800 854 440, they also have a dedicated Welsh hotline on 0800 678 3722. If you know or suspect that someone is committing fraud please report it.

What happens when you report fraud

If you are reporting Council Tax Reduction Fraud we will look at the information you give and if you've given enough information, we will be able to check the person's claim but we aren't allowed to tell you the outcome of our investigations.

If you're reporting other types of benefit fraud the DWP Fraud and Error Service will look at the information you give. If you've given enough information, they will be able to check the person's benefit claim. The Fraud and Error Service isn't allowed to tell you the outcome of their investigations either.

Sometimes no action is taken. It might be that the person has declared a change in their circumstances and their benefit is not affected by it. It may also be that the person isn’t actually claiming benefit, so an investigation is not necessary. We will take action if we find the person has been committing fraud. Action can include recovering any overpayment, stopping their Council Tax Reduction award, a financial penalty or prosecuting them in court.

Similarly the Fraud and Error Service will take action if they find the person has been committing benefit fraud. Action can include removing a person's benefits and prosecuting them in court.