Improving the housing service we deliver

Page updated on: 01/08/2024

In December last year, 5,000 tenants were randomly selected across Carmarthenshire to take part in the STAR Tenant Satisfaction Survey to share their views on the housing service we deliver. 1,250 responses were received, and these results will help to shape and improve the service we provide moving forward.

You said...

  • 67% are happy with the service we deliver, whilst 22% feel we could do better
  • 70% trust us, but 14% do not
  • 89% of sheltered housing residents are happy with the quality of their home compared to 64% across other Council homes
  • 80% are satisfied with the neighbourhood as a place to live, but 11% are not

View the full results

 

Following your feedback, we want to learn more about how we can improve the housing service we deliver.

We are…

Visiting all council owned homes as part of our Home Checker service – look out for your letter
Prioritising your feedback to improve our services
Increasing the information we share through e-mail newsletters, our website and in person
Letting you know who your Housing Officer is and how to contact them - visit our website to find out more
Organising coffee mornings across our sheltered schemes – keep your eyes peeled for your invite

Make a difference

Be part of the growing number of tenants who provide us with regular feedback to improve our services.
If we don’t know, we can’t change.

Sign up to receive regular news and updates or get involved in housing matters.

 

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