| Start of a service |
Charge from the 1st day the service is received - as per ‘Operational Rules for Commencement and Termination of Packages’ |
| Permanent termination of a service |
The charge is applied up to and including the day prior to termination date - as per ‘Operational Rules for Commencement and Termination of Packages’ |
| Missed call – provider/carer’s fault |
Service reduction is applied (actual or average as appropriate) and charge is recalculated (charge may not change) - as per ‘Operational Rules for Commencement and Termination of Packages’ |
| Cancelled call/service – person with care and support needs’ request/fault, e.g. person with care and support needs on holiday |
If person with care and support needs gives reasonable advance notice (24 hours) to the service provider, then service reduction is applied (actual or average as appropriate) and the charge is recalculated (charge may not change) - as per ‘Operational Rules for Commencement and Termination of Packages’ |
| Inclement weather reduced service – missed calls |
Service reduction is applied (actual or average as appropriate) and the charge is recalculated (charge may not change) - as per ‘Operational Rules for Commencement and Termination of Packages’ |
| Person with care and support needs receives residential respite/short-term care and NRSS in the same week |
Service reduction is applied to Non-Residential service normally received (actual or average as appropriate) and the charge is recalculated to include respite/short-term care (charge may not change) - as per ‘Operational Rules for Commencement and Termination of Packages’ |
| Service not available |
Service reduction applied (actual or average as appropriate) and the charge is recalculated (charge may not change) - as per ‘Operational Rules for Commencement and Termination of Packages’ |
| Person with Non-residential care and support needs is admitted to hospital |
Service reduction applied (actual or average as appropriate) and the charge is recalculated (charge may not change) - as per ‘Operational Rules for Commencement and Termination of Packages’ |
| One service stops during the week, but others carry on/different service commences |
Service reduction is applied (actual or average as appropriate) and the charge is recalculated (charge may not change) - as per ‘Operational Rules for Commencement and Termination of Packages’ |
| Additional Unplanned service(s) received |
No charge until the service becomes part of the Care and Support Plan. Charge is applied from the 1st day the assessed service is received - as per ‘Operational Rules for Commencement and Termination of Packages’ |
| Hospital Stays – Residential Care |
The normal financially assessed charge is applied when a person with care and support needs is admitted to hospital and the placement is retained. If there is an Additional Cost, this charge will apply in addition to the financially assessed charge |
| Holidays/short stays with families by prior agreement – Residential Care |
The person with care and support needs will continue to be charged their financially assessed charge. If there is an Additional Cost, this charge will apply in addition to the financially assessed charge |
