Are you worried about a child?

If you suspect that a child or young person is at risk: 

• Never assume that somebody else will report when children are at risk.
• Never delay passing your concerns to someone in a position to ensure that a proper investigation takes place.
• Do not worry that you may be wrong - it is better to discuss your concerns with someone who has the experience to make an assessment. 

If you are worried about your child or someone else’s treatment of a child, seek advice about what practical and emotional support is available. Expressions of concern about children are welcomed both from family members, members of the public and professionals alike. You will always be taken seriously and can expect your concerns to be fully investigated. If you are unsure you may first like to discuss your concerns with someone who works with children and families, e.g. health visitor, social worker, school nurse or teacher (all schools have a teacher responsible for child protection). 

If a child tells you that they or another child or young person is being abused: 

• Show that you accept what they say and are taking their allegations seriously
• Encourage the child to talk, but do not ask leading questions or prompt them
• Explain what action you will take (i.e. following the advice in this section)
• Do not give an undertaking of absolute confidentiality as you will have to disclose information to those who need to know
• Write down what they have told you, using exact words if possible
• Do not confront the alleged abuser

Who to contact

If the child is in immediate danger then please contact Dyfed Powys Police: 0845 330 2000. Alternatively, you can contact the Police on 101 and ask to be put through to your local Police Station. In an emergency only, dial 999.

Please contact the Children's Services Department, Central Referral Team on 01554 742322. This team covers the whole of Carmarthenshire and is based in Ty Elwyn, Llanelli.

Our office opening times are 8:45am - 5.00pm Monday to Thursday and 8:45am - 4:30pm Friday. Personal callers are welcome during office hours. If a problem occurs out of office hours and cannot wait until the next working day call us on 0300 333 2222.  This number is available during the evening, at weekends and Bank Holidays.