Hwb Carmarthen Customer Service Hwb
Unit 22, St Catherine's Walk, Carmarthen, SA31 1GA

Day Opening Times
Monday 09:00 - 17:00
Tuesday 09:00 - 17:00
Wednesday 09:00 - 17:00
Thursday 09:00 - 17:00
Friday 09:00 - 16:30
Saturday Closed
Sunday Closed

Additional Information

Our customer service Hwbs provide a wide range of help, support and advice on what matters most to you, with specialist support now available to help you as the cost of living increases.
Drop in:

  • Monday - Recycling and waste advice
  • Wednesday – Employability (job vacancies, advice and training)
  • Thursday – Housing issues/information
  • Friday – Various services depending on the needs of residents

Or make an appointment with a Hwb Adviser when it suits you for help with claiming what you’re entitled to including housing benefit, blue badge applications and much more.

  • The hwb works on an appointment basis, therefore in order that you get seen at a time and date convenient to yourselves – Please book an appointment in advance of your visit
  • Appointments can be booked by clicking on the book an appointment tab or you can telephone us
  • Please be punctual for your appointment or you may have your allotted appointment time reduced, re-scheduled or cancelled
  • You will be sent an email or text confirmation of your appointment time and date
  • Please make sure that you bring all relevant completed forms and documents with you to your appointments
  • The cash desk remains open at 3 Spilman Street to take payments for council tax, business rates, council rents, parking fines, temporary accommodation charges, licensing fees, building regulation and planning fees. Credit and Debit card payments can also be taken at Customer Service Hwb at their new location.
  • Mobile hearing loop

Nearest Public Car Parks:

  • St. Peter’s Car Park. Long Stay and Short Stay. Disabled bays available.
  • John Street Car Park. Long Stay and Short stay. Disabled bays available.
  • Blue Street Car Park. Short stay. Disabled bays available.
  • APCOA Multi- Storey, St. Catherine's Walk.