Hwb Carmarthen Customer Service Hwb
Unit A, St Catherine's Walk, Carmarthen, SA31 1GA

Day Opening Times
Monday 09:00 - 17:00
Tuesday 09:00 - 17:00
Wednesday 09:00 - 17:00
Thursday 09:00 - 17:00
Friday 09:00 - 16:30
Saturday Closed
Sunday Closed

If you have something you’d like to discuss in person, or if you need to bring in any application forms or supporting documents, you will need to make an appointment in advance.

Additional Information

Social distancing in place

To ensure the safety of customers and staff there will be some changes to how the Hwbs will now be running to those who require face to face advice:

  • Only one customer can attend per visit (two if they are from the same household and need support during the enquiry.)
  • Face coverings must be worn inside the building at all times.
  • Protective screens and sanitiser points will be in place.
  • The cash desk will remain open at 3 Spilman Street to take payments for council tax, business rates, council rents, parking fines, temporary accommodation charges, licensing fees, building regulation and planning fees. Credit and Debit card payments can also be taken at Customer Service Hwb at their new location.
  • To contain the potential of spreading the virus there will be no access to computers or phones for the duration.
  • Automatic doors on the entrance
  • Mobile hearing loop

Nearest Public Car Parks:

  • St. Peter’s Car Park. Long Stay and Short Stay. Disabled bays available.
  • John Street Car Park. Long Stay and Short stay. Disabled bays available.
  • Blue Street Car Park. Short stay. Disabled bays available.
  • APCOA Multi- Storey, St. Catherine's Walk.