Hwb Llanelli Customer Service Hwb
Hwb, 36 Stepney Street, Llanelli, SA15 3TR

Day Opening Times
Monday 09:00 - 17:00
Tuesday 09:00 - 17:00
Wednesday 09:00 - 17:00
Thursday 09:00 - 17:00
Friday 09:00 - 16:30

Additional Information

Coronavirus (COVID-19)

The Hwb and cash desk at Llanelli customer service centre has now re-opened.

Remember that you can still log in to use your My Hwb account for online services and payments, setting up direct debits for regular payments such as council tax.

Please continue to visit our Newsroom for the latest information. You can also follow us on Facebook and Twitter.

Social distancing in place

To ensure the safety of customers and staff there will be some changes to how the Hwbs will now be running to those who require face to face advice:

  • Only one customer can attend per visit (two if they are from the same household and need support during the enquiry.)
  • Face coverings must be worn inside the building at all times.
  • To ensure social distancing measures are followed the number of customers inside the building will be reduced and queuing will take place outside the building.
  • Protective screens and sanitiser points will be in place.
  • The cash desk will be open to take payments for council tax, business rates, council rents, parking fines, temporary accommodation charges, licensing fees, building regulation and planning fees. Please note the cash desks will be closed daily from 1pm-1.45pm.
  • To contain the potential of spreading the virus there will be no access to computers or phones for the duration.
  • Automatic doors on the entrance
  • Mobile hearing loop

Nearest Public Car Parks:

  • Vauxhall Car Park. Long Stay and Short Stay. Disabled Bays available.
  • Murray Street Multi Storey Car Park. Long Stay and Short Stay. Disabled Bays available.