Learner Information

In this section

Our Policies

  • We plan for all our classes to run – but occasionally we may have to cancel a class if numbers are too low
  • Your tutor will explain the Health and Safety points relating to your class to you
  • Essential skills and ESOL courses will require official identification evidence to prove eligibility
  • If any fees have been paid, we can only refund in exceptional circumstances on written request
  • Carmarthenshire County Council will hold data for the purposes of processing and administrating your enrolment and accreditation. Information will be shared with other agencies such as: our funders; examining bodies; Welsh Government; in line with GDPR (General Data Protection Regulation)
  • Copies of Carmarthenshire County Council’s policies are available on request and online

Safeguarding

All learners have the right to attend courses without fear of discrimination, harassment or abuse. If you feel you have been discriminated against, harassed or abused, please report this at once to your tutor or the management team. Please also tell us if you see this happening to someone else. Unacceptable behaviour will be dealt with as outlined in the Anti-bullying policy.

Right to Appeal

You are entitled to appeal if you feel that your tutor, an assessor, or a verifier has made an incorrect decision about your work, or not taken sufficient account of any special assessment needs.

Problems or Complaints

We want you to enjoy your course - so if you have any problems or complaints, please tell us at once - and we’ll do our best to sort things out quickly.
We’ll also be glad to hear about your successes and compliments!

Privacy Notice

The proper handling of personal information by Carmarthenshire County Council is very important to the delivery of our services and maintaining public confidence.

Personal data is any information that relates to a person who can be directly or indirectly identified from the information. The terms ‘information’ and ‘personal data’ are used throughout this privacy notice and have the same meaning.

To ensure that the Council treats personal information correctly, we seek to adhere in full to the requirements of Data Protection legislation.

This privacy notice has therefore been produced to explain as clearly as possible what we do with your personal data.