Report hazardous / fallen trees

Page updated on: 07/09/2023

Trees, like any living thing, can become ill (through disease or infestations) or be injured (through cracking or physical damage). Most trees will live for a long time and are perfectly healthy with little or no maintenance but others, depending upon their location, may need some attention from time to time.

Please let us know about trees which are dangerous because:

  • they are getting in the way of vehicles or pedestrians
  • blocking street lighting, road signs or traffic lights
  • the tree or part of the tree has fallen or is at risk of falling

To report, the following information would be extremely useful:

  • Area Location - street name/address/landmark and use the map to locate or describe where it is exactly
  • Tree Location - is the fallen tree or branch in the middle of the road or near/on the kerb and on which side of the road.
  • Type/size - if you know the type of tree and can give us an estimate on its size
  • Photo - you can take a photo on your smartphone where it is safe to do so and upload it

If a tree is located on your land, you have a duty of care to make sure that your tree(s) are kept in a safe manner.

For trees that have fallen into telephone lines please contact British Telecom on 0800 023 2023.

For trees that have fallen into power lines please contact Western Power Distribution on 0800 678 3105.

Report hazardous / fallen trees

To report an emergency, please contact us during office hours on 01267 234567 or outside normal office hours on 0300 333 2222. During severe weather, you may have to hold the line for an operator. Incidents will be dealt with in priority order.

Please note: Issues reported outside of office hours will be reviewed the next working day, subject to available resources.

Travel, Roads & Parking