Recharge repairs Policy
Page updated on: 14/07/2023
Recharge repairs Policy - sets out the criteria for when a tenant (contract-holder) will be recharged for repairs that are their responsibility under the tenancy agreement (Contract). Our aim is to provide tenants (contract-holders) with a value for money repairs and maintenance service.
Repair responsibilities checklist for tenants
| Repair | Notes/Exceptions | Landlord | Tenant (contract holder) |
|---|---|---|---|
| Aerials / cables / connections | Except communal aerials. | ✔ | |
| Basins / sinks | Except replacing plugs, chains, and panels. | ||
| Carbon monoxide detectors | If alarm sounds, turn off gas boiler/gas fire/gas cooker, open windows and contact us. | ✔ | |
| Car hard standing/Drive | If installed by Council or in situ at start of occupation contract. | ✔ | |
| Ceilings | Except small cracks and painting. | ✔ | |
| Chimneys / stacks / flues | Installed by the Council or in situ at start of occupation contract. | ✔ | |
| Communal areas | Including shared entrances, halls, stairways, and passages. Includes alarms. Also lifts, rubbish chutes, and lighting. | ✔ | |
| Cookers | Including connection and disconnection for which you must use a Gas Safe registered engineer (if gas) or electrician (if electric). | ✔ | |
| Doors / frames –external (front and back) | Except basic maintenance such as oiling hinges. | ✔ | |
| Doors / frames– internal | Includes handles, locks, hinges, and threshold strips and adaption to accommodate carpets etc. | ✔ | |
| Doorbell | ✔ | ||
| Door entry systems | ✔ | ||
| Drainage pipes / drains / wastes pipes | Charges will be made if repeatedly blocked through tenant misuse. | ✔ | |
| Dustbins / wheelie bins / recycling | ✔ | ||
| Electric meters | Contact your supplier. | ✔ | |
| Electrical wiring including sockets and switches | ✔ | ||
| Extractor fans | ✔ | ||
| Fences / Garden walls | If boundary owned by Council and originally erected by Council or in situ at start of occupation contract | ✔ | |
| Fire alarms in communal areas | ✔ | ||
| Fireplaces / fitted fires | If used for burning solid fuel. | ✔ | |
| Fixtures and fittings | Such as coat hooks, curtain rails, draught excluders. | ✔ | |
| Floors | Except floor coverings i.e. carpet/vinyl/lino or wood laminate. | ✔ | |
| Garage / outbuildings | If built by the Council or in situ at start of occupation contract. | ✔ | |
| Garden maintenance | Unless paid for through service charge (only effects sheltered housing and communal gardens). | ✔ | |
| Gas meters | Contact your gas supplier. | ✔ | |
| Gas pipes | If you suspect a gas leak, first, please call the National Gas Emergency Service on 0800 111 999 and then report this to the Council. | ✔ | |
| Gates | If installed by Council or in situ at start of occupation contract. | ✔ | |
| Glazing | If due to break in or other criminal damage, you must get a crime number from the police. If due to accidental damage, either claim on your insurance or we will repair and recharge. | ✔ | |
| Greenhouses | ✔ | ||
| Guttering / rainwater pipes / Fascia/ soffits | ✔ | ||
| Heating and hot water inc. Immersion heaters | ✔ | ||
| Keys – Lost or stolen | Council can arrange entry but there will be a charge. If stolen, you must obtain a crime number from the police. | ✔ | |
| Kitchens | If installed by the Council or in situ at start of occupation contract. | ✔ | |
| Kitchen appliances | Unless provided by the Council. | ✔ | |
| Letterboxes | ✔ | ||
| Light fittings –including switches | Except lightbulbs, fuses, fluorescent tubes, and starters. | ✔ | |
| Painting and decorating inside | Except communal areas | ✔ | |
| Painting outside | ✔ | ||
| Paths / steps / ramps | If built by the Council or in situ at start of occupation contract. | ✔ | |
| Pests | Except where we are legally responsible and there is a public health risk e.g. rats or cockroaches. | ✔ | |
| Pipes/leaks | Including outside and inside drainage pipes. | ✔ | |
| Plasterwork | Except small cracks/repairs. | ✔ | |
| Porches | If installed by the Council or in situ at start of occupation contract. | ✔ | |
| Radiators | Except bleeding air from radiators. | ✔ | |
| Roofs | ✔ | ||
| Showers | If installed by the Council or in situ at start of occupation contract. | ✔ | |
| Skirting boards | ✔ | ||
| Smoke alarms | Replacing faulty long life lithium battery or mains wired alarms. | ✔ | |
| Stairs | Including banisters / handrails etc. | ✔ | |
| Store / outhouse – brick or concrete | ✔ | ||
| Taps / stopcocks | ✔ | ||
| Telephone points | ✔ | ||
| Toilets | Except seats. | ✔ | |
| Walls | See also plasterwork. | ✔ | |
| Wall tiling | If originally fixed by the Council or were in situ at start of occupation contract. | ✔ | |
| Washing lines | Except communal lines / communal rotary dryers. | ✔ | |
| Windows | Includes sills, handles, frames and misted double glazing. | ✔ |
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