Recharge repairs Policy

Page updated on: 14/07/2023

Recharge repairs Policy - sets out the criteria for when a tenant (contract-holder) will be recharged for repairs that are their responsibility under the tenancy agreement (Contract). Our aim is to provide tenants (contract-holders) with a value for money repairs and maintenance service.

Repair responsibilities checklist for tenants

Repair Notes/Exceptions Landlord Tenant (contract holder)
Aerials / cables / connections Except communal aerials.   ✔ 
Basins / sinks Except replacing plugs, chains, and panels.    
Carbon monoxide detectors If alarm sounds, turn off gas boiler/gas fire/gas cooker, open windows and contact us. ✔   
Car hard standing/Drive If installed by Council or in situ at start of occupation contract. ✔   
Ceilings Except small cracks and painting. ✔   
Chimneys / stacks / flues Installed by the Council or in situ at start of occupation contract. ✔   
Communal areas Including shared entrances, halls, stairways, and passages. Includes alarms. Also lifts, rubbish chutes, and lighting. ✔   
Cookers Including connection and disconnection for which you must use a Gas Safe registered engineer (if gas) or electrician (if electric).   ✔ 
Doors / frames –external (front and back) Except basic maintenance such as oiling hinges. ✔   
Doors / frames– internal Includes handles, locks, hinges, and threshold strips and adaption to accommodate carpets etc.   ✔ 
Doorbell     ✔ 
Door entry systems   ✔   
Drainage pipes / drains / wastes pipes Charges will be made if repeatedly blocked through tenant misuse. ✔   
Dustbins / wheelie bins / recycling     ✔ 
Electric meters Contact your supplier.   ✔ 
Electrical wiring including sockets and switches   ✔   
Extractor fans   ✔   
Fences / Garden walls If boundary owned by Council and originally erected by Council or in situ at start of occupation contract ✔   
Fire alarms in communal areas   ✔   
Fireplaces / fitted fires If used for burning solid fuel. ✔   
Fixtures and fittings Such as coat hooks, curtain rails, draught excluders.   ✔ 
Floors Except floor coverings i.e. carpet/vinyl/lino or wood laminate. ✔   
Garage / outbuildings If built by the Council or in situ at start of occupation contract. ✔   
Garden maintenance Unless paid for through service charge (only effects sheltered housing and communal gardens).   ✔ 
Gas meters Contact your gas supplier.   ✔ 
Gas pipes If you suspect a gas leak, first, please call the National Gas Emergency Service on 0800 111 999 and then report this to the Council. ✔   
Gates If installed by Council or in situ at start of occupation contract. ✔   
Glazing If due to break in or other criminal damage, you must get a crime number from the police. If due to accidental damage, either claim on your insurance or we will repair and recharge. ✔   
Greenhouses     ✔ 
Guttering / rainwater pipes / Fascia/ soffits   ✔   
Heating and hot water inc. Immersion heaters   ✔   
Keys – Lost or stolen Council can arrange entry but there will be a charge. If stolen, you must obtain a crime number from the police.   ✔ 
Kitchens If installed by the Council or in situ at start of occupation contract. ✔   
Kitchen appliances Unless provided by the Council.   ✔ 
Letterboxes     ✔ 
Light fittings –including switches Except lightbulbs, fuses, fluorescent tubes, and starters. ✔   
Painting and decorating inside Except communal areas   ✔ 
Painting outside   ✔   
Paths / steps / ramps If built by the Council or in situ at start of occupation contract. ✔   
Pests Except where we are legally responsible and there is a public health risk e.g. rats or cockroaches.   ✔ 
Pipes/leaks Including outside and inside drainage pipes. ✔   
Plasterwork Except small cracks/repairs. ✔   
Porches If installed by the Council or in situ at start of occupation contract. ✔   
Radiators Except bleeding air from radiators. ✔   
Roofs   ✔   
Showers  If installed by the Council or in situ at start of occupation contract. ✔   
Skirting boards   ✔   
Smoke alarms Replacing faulty long life lithium battery or mains wired alarms. ✔   
Stairs Including banisters / handrails etc. ✔   
Store / outhouse – brick or concrete   ✔   
Taps / stopcocks   ✔   
Telephone points     ✔ 
Toilets Except seats. ✔   
Walls See also plasterwork. ✔   
Wall tiling If originally fixed by the Council or were in situ at start of occupation contract. ✔   
Washing lines Except communal lines / communal rotary dryers.   ✔ 
Windows Includes sills, handles, frames and misted double glazing. ✔