FAQs - Recycling and waste
The following FAQs should answer any queries that you may have about recycling, bins and litter. Get in touch via the "Ask a question" tab if there is anything you need additional information about.
Deliveries are made to all households between October – March. Use our delivery tracker to find out when your delivery will be made.
They will be left within the boundary of your property, or at your usual bin collection point.
Check the delivery tracker to find out if your address has been delivered to. If your address has been delivered to but you have not received your bags, you will be able to access our missed delivery form to let us know. Delays to scheduled deliveries may occur during times of adverse weather and vehicle breakdowns.
Your neighbours may be on a different delivery route to you. Houses across the road or further down the street can often be on different delivery routes. Therefore, you could receive them at different times. Use the delivery tracker to check when your bags will be delivered.
If it shows that you should have received your bags, please let us know by completing our missed delivery form.
We ask wardens to take delivery of bags for all residents or arrange for us to have access so that we can deliver them.
Use the delivery tracker to check if you should have received them. If it shows that you should have received your bags please speak to your warden in the first instance and following that, please let us know by completing our missed delivery form.
For any new housing sites with sections of the site that are still under construction, we will ask the developer to take the delivery and issue bags to residents.
Use the delivery tracker to check if you should have received them. If it shows that you should have received your bags please speak to the developer in the first instance and following that, please let us know by completing our missed delivery form.
- If your collection point is usually at the end of the lane, we will place the bags there.
- If you use a bunker we will leave the bags inside the bunker.
- If you use a wheelie bin we will leave the bags next to the bin.
Your bags will be left on the door step.
No, blue bags and food waste liners are issued for household recycling only. All businesses have a duty of care to dispose of their waste appropriately through a commercial waste agreement with a registered waste carrier.
We deliver three rolls to every household between October and March. If you run out you will be able to pick up one roll from one of our Blue Bag outlets.
There is no limit on the number of blue bags you can place for collection.
Blue bags are collected every fortnight. You can check your collection date on our website, just put your postcode in the box at the bottom of this page. Once you’ve done that you’ll also be able to download a copy of your recycling/bin collection calendar for your area.
Paper/Card - Newspaper/magazines, catalogues, telephone directories, junk mail, writing paper, shredded paper, envelopes, food and drink cartons, cereal boxes, cardboard boxes, toilet roll/kitchen roll tubes, egg boxes, ready meal sleeves
Plastic - Plastic bottles, yoghurt pots, margarine tubs, plastic punnets/ready meal trays, plastic coat hangers, plastic film
Metals - Food and drink cans, aerosols, jam jar lids, foil.
Have a look on the A-Z of recycling to see a full list of what goes in your blue bag.
Yes, but we will need to make an assessment of the access to your property first. To apply for this service, you will need to call 01267 234567, we will ask some questions about your property and proposed collection point.
Once we receive your request it will be assessed by our team and a decision will be made on whether we can offer this service to you. We only need to assess your property once. If you apply for any additional waste collections, we will collect from the same point.
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