FAQs - Recycling and waste

Page updated on: 18/03/2021

The following FAQs should answer any queries that you may have about recycling, bins and litter. Get in touch via the "Ask a question" tab if there is anything you need additional information about.

Entry to the recycling centres is now by appointment only.  All of our recycling centres are open seven days a week, except Whitland which is open Wednesday – Sunday. 30-minute appointment slots are available to book online between 8.30am – 5.30pm. You will only be able to attend during your half hour time slot. This is to ensure your safety and the safety of our staff. Please do not turn up to the recycling centres without an appointment as you will be turned away.

Book an appointment

For your safety and the safety of our staff we are limiting the amount of people who can enter the recycling centres at the same time. This is to ensure we can meet social distancing measures.

We are expecting a high number of people who will want to use the centres, in order to manage this safely and reduce lengthy queues of traffic we are using an appointment system. Please be patient  - your safety and the safety of our staff is our main priority.

You can book an appointment online. It only takes a few minutes; you will need the following information:

  • Your details
  • Vehicle details

At the beginning of the form you will be asked to log in or create a My Hwb Account this is to help you manage your appointment. 

You will still need to bring proof of residency to use the centre and a permit if your vehicle requires one.

If you don’t have access to the internet and need help to book an appointment, please call us on 01267 234567.

Book an appointment

If you need to amend or cancel your appointment, please do this as soon as possible to allow other people to book your slot. Any changes must be made by 2:30pm the day before your appointment at the latest.

If you booked your appointment online, you will find a link in your confirmation email to cancel or amend your booking. You can also log into your My Hwb Account to access your appointment details.

If you made your appointment over the phone you will need to call our customer service team on 01267 234567.

You can arrive anytime within your half hour slot and complete your visit, but please do not arrive more than 5 minutes before your allocated start time, as you will not be able to enter the site any earlier.

You will drive to each bay in turn. You will not be able to walk between the different bays in order to maintain social distancing. We recommend you pack your vehicle to make it as easy as possible to get to your waste. Take a look at the site layout of the centre you are visiting:

Don’t forget, you will still need to bring proof of residency to use the centre and a permit if your vehicle requires one.

Unfortunately, we will not be able to let you in if you miss your slot. You will have to book another appointment.

If you need to bring a different vehicle to your appointment, please let the site attendant know on arrival and show them confirmation of your booking and ID.

If this vehicle requires a permit you will need to have this too. If you don’t have a valid permit you will not be allowed to use the facilities.

Download our vehicle guide to find out if your vehicle requires a permit.

You can visit once per day and book one appointment at a time up to 2 weeks ahead.

Each appointment is for 30 minutes between 8:30am-6pm. Make sure you only attend the recycling centre during your allocated appointment time. Please be patient as queues are expected.

Don’t forget, you will still need to bring proof of residency to use the centre and a permit if your vehicle requires one.

You can make an appointment at any time and choose a slot that’s convenient to you for the following 14 days.

No. If you have not booked an appointment please do not make the journey as you will be refused entry to the recycling centre.  

If you have missed your appointment due to an emergency or breakdown, you will need to e-mail ENVHWRCChanges@carmarthenshire.gov.uk or ring 01267 234567 in order to cancel your previous booking and explain why the appointment was missed. Please ensure that you provide the original booking reference and details. If you wish to re-book an appointment, your vehicle must comply with the site vehicle guidance

Before entering, you will need to have the following with you to show to the site attendant:

  • Confirmation of your appointment
  • Proof of residency, one of the following - Driving licence, your current Council Tax bill, a utility bill, (no older than 3 months)
  • Permit if your vehicle requires one.

Please display your permit on your dashboard so that it is visible to the attendant. Once verified you will be asked to place it in a collection box on site

Unfortunately, site staff are currently unable to help with unloading. This is to ensure your safety and theirs during this time. You can bring someone with you from the same household to unload your waste.  

No PPE will be provided on site, you will need to bring your own.  The site will be sanitised - handrails etc. at regular intervals throughout the day.

Continue to follow government guidance on washing your hands or using hand sanitizer if you do not wear gloves.

No one who is vulnerable or shielding should visit the recycling centres 

No. Do not visit the recycling centres if you are self-isolating or are displaying symptoms – including high temperature or new/and or persistent cough.

Please cancel your appointment and rearrange when you feel well again following government guidance on self-isolation with Coronavirus symptoms.

Make sure any waste suspected to be infected with COVID-19 is double bagged and kept on your property for a minimum of 72 hours before disposal.

There is no change to the types of waste you can bring to the recycling centres. Visit CWM Environmental website for a list of what can be taken to this site or use our A-Z of recycling.

At this time, we’d ask you not to bring black bags unless you have to. Bin collections are continuing as normal so please place black bags out for collection at the kerbside as usual.

If you do need to bring any black bags, sort them at home and make sure that anything that can be recycled either at the centre or placed in your blue bag is removed.

Please try and recycle as much as you can and help us to reduce the amount of rubbish going to landfill. If you’re not sure what can be recycled have a look at the A-Z of recycling section of our website.

You can bring sheets of asbestos or large volumes of plasterboard and loose asbestos to Nantycaws only. If this is the only waste you are bringing to the site, there is no need to book an appointment. You will be required to take the material over the weighbridge and pay the appropriate disposal charge. Please ring 01267 275536 to find the latest disposal fees.

If you are bringing additional waste at the same time, then you will need to book an appointment and take that waste into the Household Waste Recycling Centre area of the site.

Only those who have made an appointment will be able to enter the centres. We have limited the amount of people who can enter the site at the same time to a safe number which ensures everyone can comply with the 2-metre rule.

You will drive to each bay in turn. You will not be able to walk between the different bays in order to maintain social distancing. We recommend you pack your vehicle to make it as easy as possible to get to your waste. Take a look at the site layout of the centre you are visiting:

There will also be signs on the floor to remind people to stay at least 2 metres apart.

No, you must observe the queue and wait your turn to ensure residents in front of you can unload all their waste whilst maintaining social distancing. Please be patient and kind to others, your visit may take a little longer than usual.  

You can purchase Merlin’s Magic compost for £2.50 per bag. You must have the exact amount of money. We will be unable to give any change.


 Sales of compost will only be for those that have booked an appointment.  No appointment is to be taken up just for the purchase of compost and anyone attending site to just buy compost will be turned away. 

As long as your vehicle is not on our banned vehicles list, you can buy bagged compost from any of our recycling centres.

You can still buy compost from Nantycaws, if you are using a vehicle which requires a permit or is banned from entering our recycling centres. Turn right as you enter from the access road and report to the weigh-bridge office.

Check if you need a permit

You must have the exact amount to pay for their disposal, we will be unable to give any change.  Please visit Cwm Environmental’s website for the latest fees.

No, our sites are provided for Carmarthenshire residents only and residency checks are in place. You will need to bring one of the following as proof of residency: your driving licence, your current Council Tax bill or a utility bill, (no older than 3 months).

If you are a non-resident and need access to clear waste for a relative following a family bereavement, then please contact us.

No, our recycling centres cannot accept business waste, which must be disposed of using a licensed facility meeting Duty of Care requirements.  Nantycaws Transfer Station, Carmarthen has facilities for household and business waste and there are also a number of licensed private sites which can be found online by searching ‘waste transfer stations in my area’.  Most facilities that accept commercial waste will charge for disposal.

Depositing commercial waste at the HWRC sites is a criminal offence under the Environmental Protection Act 1990 and could result in an unlimited fine and up to 5 years imprisonment.

Our recycling centres are for the use of Carmarthenshire residents to dispose of household waste only. The introduction of a free permit system has helped us to ensure that businesses are not using the recycling centres illegally to dispose of commercial waste

If your vehicle requires a permit you can apply online. You will need to provide the following information:

  • Your details
  • Vehicle details
  • Copy/scan of all pages of your V5C vehicle log book
  • Proof of address - You only need to send one proof of address which could be a copy of your council tax bill, utility bill (less than 3 months old) or driver’s licence. 

Check if you need a permit Apply for a permit

Depending on the type of vehicle you are using, you may be required to apply for a free permit to use the recycling centres. The permit will allow you to access any recycling centre in Carmarthenshire up to 12 times per year.

Your permit will be registered against the vehicle that you drive. On arrival at the recycling centre, a member of staff will check your permit details against those of your vehicle, and remove one of the 12 permit tabs to show that it has been used.

Check if you need a permit

The free permit scheme applies at all of our recycling centres. Whether you will need a permit or not depends on the type of vehicle you are bringing to the recycling centre. If you do require a permit, you can apply online.

Check if you need a permit

You will need to provide a copy of your vehicle’s V5C log book as well as a proof of address document that corresponds to the address registered on your V5C.

For proof of address we accept the following documents:

  • Driving licence
  • Your Council Tax bill
  • A utility bill, (no older than 3 months)

When a fully completed application form with supporting documents is received and validated, permits will be issued within 10 working days.

You can apply for a permit if the vehicle is registered to a business, as long as you have the company’s permission to use the vehicle for personal use and you are only transporting household waste.

Along with your completed permit application, you will need to provide us with the following:

  • A company headed letter, from your employer stating you have permission to use the vehicle for personal use
  • Copy/scan of the V5C vehicle log book – which shows the name and address the vehicle is registered to.
  • Proof of address - You only need to send one proof of address which could be a copy of your council tax bill, utility bill (less than 3 months old) or driving licence. 

Apply for a permit

Yes you will be able to apply for a permit. You are considered to be living in a shared house, if you live with unrelated individuals at the same property.

Along with your permit application, you will need:

  • A copy of your V5C
  • A council tax bill

If your council tax bill is issued to your landlord instead, you can still apply for a permit, however we will have to carry out further checks on your application. 

Agricultural vehicles, horseboxes, tippers, flatbeds, caged vehicles, drop/curtain sided vehicles and vehicles over 3.5 tonnes including box and panelled vans are not allowed in the recycling centres.

Any vehicles towing a trailer more than 2.44 metres/8ft bed length regardless of number of axles will also not be allowed in.  Panelled vans 3.5 tonnes or under and single cab pickups are not permitted to tow any trailers in the recycling centres.

No, permits are registered to your own vehicle, so cannot be transferred

Your permit starts from the month that you receive it and you cannot visit more than 12 times during any 12 month period. You will still be able to use the recycling centre with any vehicle that does not require a permit e.g car, 4x4, SUV, people carrier etc.

After 12 months from the date of issue of your previous permit you will be able to re-apply for a new permit.

You only need to renew if you have used 10 or more of your tickets.  When this happens, you will be sent an email/letter with instructions on what to do.  If you do not receive these instructions, please phone Cwm Environmental on 01267 225520.

If you applied more than 12 months ago and you still have more than 3 tickets left, then continue to use them. 

No, it will remain in effect until you have used all 12 visits.

Trailers are permitted with restrictions.  The maximum size is 2.44 metres (8 foot) bed length, regardless of number of axles.  To see which vehicles are permitted with trailers please use our vehicle guide.

Check if you need a permit

Adapted vehicles for disabled use will be able to access the sites.  If you believe your adapted vehicle falls into the permit category, please contact us before applying for a permit.

Yes, the hire should be for 3 days or less and you will need to use your own vehicle details when you book an appointment You will need to take the following, when you visit:

  • Your booking reference number
  • Vehicle hire document
  • Proof of residency

Yes, if your vehicle is carrying household waste, and is an allowed vehicle type as explained on our vehicle guide.


Yes, if you are a Carmarthenshire resident and carrying household waste. 

The site management may refuse entry if they suspect that the vehicle is being used to carry commercial waste.

In a county of over 90,000 households, everyone’s food waste mounts up – the smallest amount will have an impact. It’s up to you what that impact is!

If you put your food waste into your black bag it goes to landfill. As food waste rots in landfill it gives off the greenhouse gas methane which is responsible for climate change.

The food we collect in your green bin is used to generate electricity and to make fertiliser. Just 6 recycled tea bags could produce enough electricity to boil a kettle for another cuppa.

Putting your food waste into your green food bin also stops animals from tearing open your black bags.

Deliveries are made to all households between October – March. Use our delivery tracker to find out when your delivery will be made.

We deliver 3 rolls, that’s 156 liners annually to each household. That’s enough for 3 per weekly collection, but if you run out, you can collect an extra roll from your nearest customer service Hwb.

If no one in your household is physically able to do this, you can request a delivery of one roll by calling our customer service team on 01267 234567. You can also use shop bought liners, just make sure they are labelled ‘compostable’ and fit in your small brown caddy.

They will be left within the boundary of your property, or at your usual bin collection point.

Check the delivery tracker to find out if your address has been delivered to. If your address has been delivered to but you have not received your bags, you will be able to access our missed delivery form to let us know.

Your neighbours may be on a different delivery route to you. Houses across the road or further down the street can often be on different delivery routes. Therefore, you could receive them at different times. Use the delivery tracker to check when your bags will be delivered.

If it shows that you should have received your bags, please let us know by completing our missed delivery form.

We ask wardens to take delivery of bags for all residents or arrange for us to have access so that we can deliver them.

Use the delivery tracker to check if you should have received them. If it shows that you should have received your bags please speak to your warden in the first instance and following that, please let us know by completing our missed delivery form.

For any new housing sites with sections of the site that are still under construction, we will ask the developer to take the delivery and issue bags to residents.

Use the delivery tracker to check if you should have received them. If it shows that you should have received your bags please speak to the developer in the first instance and following that, please let us know by completing our missed delivery form.

  • If your collection point is usually at the end of the lane, we will place the bags there. 
  • If you use a bunker we will leave the bags inside the bunker. 
  • If you use a wheelie bin we will leave the bags next to the bin.

No, blue bags and food waste liners are issued for household recycling only. All businesses have a duty of care to dispose of their waste appropriately through a commercial waste agreement with a registered waste carrier.

Some households are serviced by smaller caged vehicles which means that the food waste is not contained in the same way as on our larger collection vehicles. These households have been provided large liners because they are stronger and contain the waste more securely.

If you have been provided with large liners it is really important that you use them, even if you are using the smaller caddie liners, as they stop food waste from spilling out of the vehicle.

Food scraps, vegetable peelings, meat and fish including bones, seafood shells, waste pet food, egg shells, tea bags and coffee grounds can go in your brown caddy / green food bin. Have a look on the A-Z of recycling to see a full list of what goes in your green food bin.

We will provide you with a brown caddy to put in your kitchen and a green bin, to put out for weekly collection.  We also supply food liners to make it easier for you to recycle all of your food waste.

Complete our online form to request a new brown caddy / green food bin.  Or collect one from your nearest Customer Service Hwb.

Request a brown caddy / green food bin

Find out what can go in your blue bag or green food bin in our A-Z of recycling. If you are recycling everything you can but are still finding it difficult to keep to the black bag limit, you may be eligible to increase your black bag allowance. Complete our online form to apply for an increase to the black bag limit.

On average almost half of the contents of black bags in Carmarthenshire are recyclable and as much as a quarter of it is food waste.

We have to meet Welsh Government’s 70% recycling target by 2025 to avoid a hefty fine and more importantly, recycling is much better for the environment than burying our rubbish in landfill.

If you put as much as you can into your blue bags and green food bin and take other items such as old clothes/shoes and glass to recycling banks or centres you will help us to achieve this.

You’d be surprised how little needs to go in your black bag – take a look on our A-Z of recycling to find out more.

If your permit has been lost or stolen please let us know. Once we have verified your information we will reissue the number of tickets that you had remaining. Remember if you have already used all 12 of your permit tickets you will not be able to renew until 12 months from the original date of issue.

Report a lost/stolen permit

All garden waste must be placed loose inside the bin (please do not use any bags). Any waste placed outside of the bin will NOT be collected.

Yes, put it in:

  • Hedge, tree & shrub cuttings; roots, grass cuttings & rakings; leaves; plants, flowers & weeds.

No, leave it out:

  • Plastic bags, pots & trays; brick, rubble, soil & stone; fences, sheds & posts; food waste including peelings; tree stumps & branches over 4ins (10cm) diameter; animal bedding, litter & faeces; invasive weeds such as Japanese knotweed, giant hogweed & Himalayan balsam.

Your bin will NOT be emptied if it contains items that are not allowed. Regular contamination will be investigated and if it continues the service may cease.

Please do not overfill or compact the waste within the bin. If it is too heavy for our lorry to lift it will NOT be emptied.

Have a look on the A-Z of recycling to see a full list of what goes in your garden waste bin.

We deliver three rolls to every household between October and March.  If you run out you will be able to pick up one roll from one of our Blue Bag outlets.

There is no limit on the number of blue bags you can place for collection.

Blue bags are collected every fortnight. You can check your collection date on our website, just put your postcode in the box at the bottom of this page. Once you’ve done that you’ll also be able to download a copy of your recycling/bin collection calendar for your area.

Paper/Card - Newspaper/magazines, catalogues, telephone directories, junk mail, writing paper, shredded paper, envelopes, food and drink cartons, cereal boxes, cardboard boxes, toilet roll/kitchen roll tubes, egg boxes, ready meal sleeves

Plastic - Plastic bottles, yoghurt pots, margarine tubs, plastic punnets/ready meal trays, plastic coat hangers, plastic film

Metals - Food and drink cans, aerosols, jam jar lids, foil.

Have a look on the A-Z of recycling to see a full list of what goes in your blue bag.

Our garden waste service runs from March to November.

This is a chargeable service. If you pay in full when you apply you will receive a 15% discount so you will pay £45.00 for the season. You can also choose to pay by direct debit with the last payment being taken on 1st September, this will cost a total of £52.43

We will email or write to you before your subscription is due for renewal.

Your garden waste will be collected fortnightly between March and November.

We will notify you of your collection day when you sign up. Collections will be made fortnightly. Remember there may be changes to collection days on or after bank holidays.

The garden waste bin must be placed at the same location that your rubbish/recycling is collected from.

You will be provided with a 240 litre wheelie bin, which will hold the equivalent of approximately six standard size refuse bags. However, please remember you must put your garden waste loose into the bin.

All subscriptions will run annually with collections taking place between March and November. You will pay the full cost whatever point in the year you subscribe to the service or even if you only need a few collections.

We will NOT be able to offer any refunds. If you wish to cancel your subscription please let us know and we will terminate the service with immediate effect.

If you move within the county you can take your bin with you to your new address. Please let us know at least 10 working days before you are due to move so that we can make sure your bin gets emptied at your new address. If you move outside the county please contact us so that we can make arrangements to have your bin returned.

The collection of garden waste is not a statutory service. The charge covers the hire of the bin and the costs of making the fortnightly collections. This is also fairer for residents who do not have a garden, who choose to compost at home, or who do not want to use the service.

Your service will start with the delivery of your bin which we aim to deliver within 10 working days of receiving your payment. However, this may not be possible in busy periods, such as the start of the new subscription year due to high demand.

In order to maintain a cost effective service it has been decided not to provide the service during the winter months when little or no garden waste is generated.

Garden waste can be home composted or taken to one of our household waste recycling centres. Compost bins can be purchased from us for £12 including delivery.

Perhaps you could join forces with a neighbour who has more space to keep the wheeled bin. By doing this, you will still benefit from the service and save money by sharing the cost.

If you do not think you will be able to a handle a 240 litre wheeled bin please email ENVGardenWaste@carmarthenshire.gov.uk so we can advise you of other options.

Some properties may not be suitable for this service due to restricted access for our collection vehicles. We reserve the right to decide whether or not we can provide the garden waste collection service.

Yes, provided it is practicable to do so. Please fill in the application form online. We will visit your property first to carry out some checks before we can offer you the service. You will be emailed with a decision within 10 working days.

No, only garden waste within the bin will be collected.

Yes, as long as you pay the annual charge for the collection service for each bin you can have as many bins as you like.

If payment is not received, collections will be suspended and the bin will be removed.

No, the service is for households only.

Yes, but we will need to make an assessment of the access to your property first.  To apply for this service, you will need to call 01267 234567, we will ask some questions about your property and proposed collection point.

Once we receive your request it will be assessed by our team and a decision will be made on whether we can offer this service to you. We only need to assess your property once.  If you apply for any additional waste collections, we will collect from the same point.

Load More