Before entering, you will need to have the following with you to show to the site attendant:
- Confirmation of your appointment
- Proof of residency, one of the following - Driving licence, your current Council Tax bill, a utility bill, (no older than 3 months)
- Permit if your vehicle requires one.
If you need to amend or cancel your appointment, please do this as soon as possible to allow other people to book your slot. Any changes must be made by 2:30pm the day before your appointment at the latest.
If you booked your appointment online, you will find a link in your confirmation email to cancel or amend your booking. You can also log into your My Hwb Account to access your appointment details.
If you made your appointment over the phone you will need to call our customer service team on 01267 234567.
You are only allowed one visit per month, if you don’t cancel your appointment with sufficient notice you will not be able to book another appointment again during the same month.
We have a comprehensive FAQs section on our website to help you prepare for your visit.
We anticipate that your visit to the centre will take longer than usual and you will have to queue. Please be patient - your safety and the safety of our staff is our main priority.