Log in to My Account
Page updated on: 24/05/2023
If you are one of our tenants, we are here to help you on a range of services such as paying your rent, information on benefits, how to request a repair and more.
To make a one-off payment online you need your reference number, name, address and amount you wish to pay. To find out your balance create or log in to MyAccount.
Pay your rent
If you are on a low income you could get Housing Benefit to help you pay your rent or a Council Tax Reduction to help towards your Council Tax payments.
As a tenant, you have the right to have repairs carried out under the Right to Repair scheme. This ensures jobs that may affect your safety or security are completed.
Request a repair
Here you’ll find information on what our Pest Control team can and cannot treat as well as advice for our tenants
What exactly is tenants contents insurance, and why do tenants need it? Contents insurance is there to help protect your possessions if anything happens to them.
Tenants Contents Insurance
You can get involved in a number of ways, whether by setting aside spare time or five minutes to respond to a questionnaire or to join a club or group.
Are you interested in swapping your home? We can help you find a suitable match. Find out if you're eligible...
Swap your home
Renting Homes (Wales) Act 2016 information for Carmarthenshire County Council Tenants.
Our Tenants - Contract-holder
There are many discounts available to help reduce your fuel bills. The Winter Fuel, Cold Weather & Warm Homes discount payments are made automatically to those who are eligible.
Heating your home
If you live in a rural area and use oil, consider joining a Fuel Club, where you can buy oil in bulk with your neighbours, and share the savings.
Your occupation contract requires us as your landlord, to make your home ‘fit for human habitation’
Fitness for Human Habitation
Antisocial behaviour is a broad term. It includes behaviour which has caused or is likely to cause you harassment, alarm or distress.
How to give notice and notice period.
Ending your occupation contract (council tenancy)
If your household changes let us know straight away so we can update your records.
Update your details online