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Page updated on: 20/06/2022
If you are one of our tenants, we are here to help you on a range of services such as paying your rent, information on benefits, how to request a repair and more...
To make a one-off payment online you need your reference number, name, address and amount you wish to pay. To find out your balance create or log in to MyAccount.
Pay your rent
If you are on a low income you could get Housing Benefit to help you pay your rent or a Council Tax Reduction to help towards your Council Tax payments.
Benefits
As a tenant, you have the right to have repairs carried out under the Right to Repair scheme. This ensures jobs that may affect your safety or security are completed.
Request a repair
Here you’ll find information on what our Pest Control team can and cannot treat as well as advice for our tenants
Pest Control
What exactly is tenants contents insurance, and why do tenants need it? Contents insurance is there to help protect your possessions if anything happens to them.
Tenants Contents Insurance
Do you have problems getting around your home because of an illness, condition or disability? We may be able to adapt your home to help you to live more independently.
Adapting your home
Are you interested in swapping your home? We can help you find a suitable match. Find out if you're eligible...
Swap your home
Criminals are exploiting the Covid-19 pandemic to defraud people. Here you'll find a list of some common Covid -19 scams.
Scam Awareness
There are many discounts available to help reduce your fuel bills. The Winter Fuel, Cold Weather & Warm Homes discount payments are made automatically to those who are eligible.
Heating your home
If you live in a rural area and use oil, consider joining a Fuel Club, where you can buy oil in bulk with your neighbours, and share the savings.
Fuel clubs