Our tenants

Pay your rent

To make a one-off payment online you need your reference number, name, address and amount you wish to pay. To find out your balance create or log in to MyAccount.

Pay your rent

Housing Benefit

If you are on a low income you could get Housing Benefit to help you pay your rent or a Council Tax Reduction to help towards your Council Tax payments.

Benefits

Home Improvement

Do you have problems getting around your home because of an illness, condition or disability? We may be able to adapt your home to help you to live more independently.

Adapting your home

Request a repair

As a tenant, you have the right to have repairs carried out under the Right to Repair scheme. This ensures jobs that may affect your safety or security are completed.

Request a repair

Welsh Government Smart Survey

Welsh Government are reviewing the Welsh Housing Quality Standards to explore tenants’ feelings and thoughts in relation to the standard of their homes.

Welsh Government Smart Survey

Swap your home

Are you interested in swapping your home? We can help you find a suitable match. Find out if you're eligible...

Swap your home

Energy efficiency

There are many discounts available to help reduce your fuel bills. The Winter Fuel, Cold Weather & Warm Homes discount payments are made automatically to those who are eligible.

Heating your home

My Hwb Account

Log in to view your recent requests and manage your Council Tax. If you're a tenant, you can also link to your rent account to see your balance and make a payment.

Create an account Log in

Fuel Clubs

If you live in a rural area and use oil, consider joining a Fuel Club, where you can buy oil in bulk with your neighbours, and share the savings.

Fuel clubs