Our tenants

Our tenants

If you are one of our tenants, we are here to help you on a range of services such as paying your rent, information on benefits, how to request a repair and more.

Housing advice and support

We offer support to help protect your home against damp/condensation and frozen pipes as well as information on heating and adapting your home.

Housing advice and support

Pay your rent

To make a one-off payment online you need your reference number, name, address and amount you wish to pay. To find out your balance create or log in to MyAccount.

Pay your rent

Housing Benefit

If you are on a low income you could get Housing Benefit to help you pay your rent or a Council Tax Reduction to help towards your Council Tax payments.

Housing benefit

Request a repair

As a tenant, you have the right to have repairs carried out under the Right to Repair scheme. This ensures jobs that may affect your safety or security are completed.

Request a repair

Pest Control

Here you’ll find information on what our Pest Control team can and cannot treat as well as advice for our tenants

Pest Control

Tenants Contents Insurance

What exactly is tenants contents insurance, and why do tenants need it? Contents insurance is there to help protect your possessions if anything happens to them.

Tenants Contents Insurance

Get Involved

You can get involved in a number of ways, whether by setting aside spare time or five minutes to respond to a questionnaire or to join a club or group.

Get Involved

Swap your home

Are you interested in swapping your home? We can help you find a suitable match. Find out if you're eligible...

Swap your home

Renting Homes (Wales) Act 2016

Renting Homes (Wales) Act 2016 information for Carmarthenshire County Council Tenants.

Renting Homes (Wales) Act 2016

Heating your home

There are many discounts available to help reduce your fuel bills. The Winter Fuel, Cold Weather & Warm Homes discount payments are made automatically to those who are eligible.

Heating your home

Fuel Clubs

If you live in a rural area and use oil, consider joining a Fuel Club, where you can buy oil in bulk with your neighbours, and share the savings.

Fuel clubs

Fitness for Human Habitation

Your occupation contract requires us as your landlord, to make your home ‘fit for human habitation’

Fitness for Human Habitation

Antisocial behaviour

Antisocial behaviour is a broad term. It includes behaviour which has caused or is likely to cause you harassment, alarm or distress.

Antisocial behaviour

Recharge repairs Policy

Recharge repairs Policy - sets out the criteria for when a tenant (contract-holder) will be recharged for repairs.

Recharge repairs Policy

Update your details

If your household changes let us know straight away so we can update your records.

Update your details online

Garden Maintenance

As a Carmarthenshire County Council contract-holder (tenant), it is your responsibility to maintain the vegetation within your own garden.

Garden Maintenance

Meet your area housing team

Here you'll find information and contact details on your area housing team.

Meet your area housing team

Assign your tenancy to someone else (transfer of secure contract)

In certain circumstances you have right to transfer (assign) your contract to someone else but only with our permission.

Assign your tenancy to someone else

Adding a joint contract-holder

As a contract-holder you may add another person as a joint contract-holder under your occupation contract (tenancy). You must have our permission to do this.

Joint contract-holder

Death and Succession

Someone who lives with a contract-holder (tenant) at the property, may have a right to carry on with the contract if the contract-holder dies.

Death and Succession

Ending your occupation contract (Council tenancy)

How to give notice and notice period.

Ending your occupation contract (council tenancy)

Tree work

Information and advice on any issues with trees on a property.

Tree Work

Improving the housing service we deliver

In December last year, 5,000 tenants were randomly selected across Carmarthenshire to take part in the STAR Tenant Satisfaction Survey to share their views on the housing service we deliver. The results of the survey are now available to read.

Improving the housing service we deliver

Tenant Engagement Plan

Support and advice available in rural areas

Newsletters

Tenant2Tenant newsletter

Choose a language

A-Z of Services

Council services

Business

Council & Democracy

Housing advice and support

Pay your rent

Housing Benefit

Request a repair

Pest Control

Tenants Contents Insurance

Get Involved

Swap your home

Renting Homes (Wales) Act 2016

Heating your home

Fuel Clubs

Fitness for Human Habitation

Antisocial behaviour

Recharge repairs Policy

Update your details

Garden Maintenance

Meet your area housing team

Assign your tenancy to someone else (transfer of secure contract)

Adding a joint contract-holder

Death and Succession

Ending your occupation contract (Council tenancy)

Tree work

Improving the housing service we deliver

Tenant Engagement Plan

Newsletters