On Demand Bus Services

1. The purpose for which we use your personal data

The information we collect about you will be used to register you as a user of Bwcabus and/or Dial-a-Ride and to provide you with these on demand bus services.

The legal basis for the processing of your information is to exercise our authority to provide a service in accordance with the Transport Act 1985.

2. What type of information do we use?

We collect the following types of personal data about you to deliver this service:

• Name
• Address
• Telephone number
• Email address
• Date of birth
• Gender
• Whether you are a wheelchair user and your mobility needs
• Whether you have a concessionary bus pass

CCTV systems are also used on our buses, which record images in order to keep passengers and drivers safe.

3. Do we use information received from other sources?

To provide these services, we collect information directly from you but in some cases we receive registrations from the Welsh Government’s contact centre.

The Welsh Government provide us with the types of information listed above when they take calls from customers wishing to register.

4. Transferring your information abroad

We use Microsoft Office 365 to process our electronic documents under the terms of a strict agreement, which safeguards your information. This personal data is hosted on servers outside the UK, but only in EU countries which are subject to the General Data Protection Regulation.

We don’t transfer any other information about you outside of the UK.

5. Who has access to your information?

We share your information with the following recipients:

For Dial-a-Ride passengers:

• The bus companies that provide the service

For Bwcabus passengers:

• The bus companies that provide the service
• Other Local Authorities involved in delivering the service
• The Welsh Government
• The University of South Wales
• Traveline Cymru call centre

There are also other specific situations where we may be required to disclose information about you, such as:

• Where the Council is required to provide the information by law
• Where disclosing the information is required to prevent or detect a crime
• Where disclosure is in the vital interests of the person concerned

6. How long we will keep your information

We will keep your information for 6 years in accordance with the Council’s Retention Guidelines.

7. Your Data Protection rights

You have the right to:

• Obtain access to the personal data that Carmarthenshire Council is processing about you
• Have any inaccurate or incomplete information rectified (corrected)
• Withdraw your consent to processing, where this is the only basis for the processing
• Make a complaint to the Information Commissioner’s Office (ICO), the independent body in the UK which protects information rights

In some circumstances, you may have the right to:

• Object to the processing of your personal information
• The erasure of your personal data
• Restrict the processing of your personal information
• Data portability

8. Contact details

For more information regarding this privacy notice and your rights, please contact:

Data Protection Officer
Carmarthenshire County Council
County Hall
Carmarthen
SA31 1JP

Email: dataprotection@carmarthenshire.gov.uk

Contact details for the Information Commissioner’s Office along with further guidance on Data Protection legislation can be found on the ICO website .