On Demand Bus Services
The proper handling of personal information by Carmarthenshire County Council is very important to the delivery of our services and maintaining public confidence.
Personal data is any information that relates to a person who can be directly or indirectly identified from the information. The terms ‘information’ and ‘personal data’ are used throughout this privacy notice and have the same meaning.
To ensure that the Council treats personal information correctly, we seek to adhere in full to the requirements of Data Protection legislation.
This privacy notice has therefore been produced to explain as clearly as possible what we do with your personal data.
1. The purpose for which we use your personal data
The information we collect about you will be used to register you as a user of Bwcabus and/or Dial-a-Ride and to provide you with these on demand bus services.
The legal basis for the processing of your information is to exercise our authority to provide a service in accordance with the Transport Act 1985.
2. What type of information do we use?
We collect the following types of personal data about you to deliver this service:
- Telephone number
- Email address
- Date of birth
- Whether you are a wheelchair user and your mobility needs
- Whether you have a concessionary bus pass
CCTV systems are also used on our buses, which record images in order to keep passengers and drivers safe.
3. Do we use information received from other sources?
To provide these services, we collect information directly from you but in some cases we receive registrations from the Welsh Government’s contact centre.
The Welsh Government provide us with the types of information listed above when they take calls from customers wishing to register.
4. Transferring your information abroad
We use Microsoft Office 365 to process our electronic documents under the terms of a strict agreement, which safeguards your information. This personal data is hosted on servers outside the UK, but only in EU countries which are subject to the General Data Protection Regulation.
We don’t transfer any other information about you outside of the UK.
5. Who has access to your information?
We share your information with the following recipients:
For Dial-a-Ride passengers:
- The bus companies that provide the service
For Bwcabus passengers:
- The bus companies that provide the service
- Other Local Authorities involved in delivering the service
- The Welsh Government
- The University of South Wales
- Traveline Cymru call centre
There are also other specific situations where we may be required to disclose information about you, such as:
- Where the Council is required to provide the information by law
- Where disclosing the information is required to prevent or detect a crime
- Where disclosure is in the vital interests of the person concerned
6. How long we will keep your information
We will keep your information for 6 years in accordance with the Council’s Retention Guidelines.
7. Data Protection rights of the CYP/Parents/Guardians
8. Contact details
For more information regarding this privacy notice and your rights, please contact:
Data Protection Officer
Carmarthenshire County Council
Contact details for the Information Commissioner’s Office along with further guidance on Data Protection legislation can be found on the ICO website.
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