Parking Services

The proper handling of personal information by Carmarthenshire County Council is very important to the delivery of our services and maintaining public confidence.

Personal data is any information that relates to a person who can be directly or indirectly identified from the information. The terms ‘information’ and ‘personal data’ are used throughout this privacy notice and have the same meaning.

To ensure that the Council treats personal information correctly, we seek to adhere in full to the requirements of Data Protection legislation.

This privacy notice has therefore been produced to explain as clearly as possible what we do with your personal data.

1. The purpose for which we use your personal data

The information we collect about you will be used for the purposes of:

  • Civil Parking and Bus Lane Enforcement 
  • Administering Residents’ Parking Permits and Car Park Season Tickets

The legal basis for the processing of your information is to comply with our legal obligations under the Traffic Management Act 2004.

If you do not give us the information we need when we ask for it, this may result in:

  • Us being unable to process an application for a Resident’s Parking Permit
  • The Traffic Enforcement Centre being unable to consider appeals
  • The independent parking adjudication service for England and Wales being unable to determine appeals against the issue of Penalty Charge Notices

2. What type of information do we use?

We collect the following types of personal data about you to deliver this service:

  • Name
  • Address
  • Email address
  • Your social circumstances
  • Images/photographs, including Body Worn CCTV used in Civil Parking and Bus Lane Enforcement
  • Vehicle registration number
  • Information about your health, where this is included in appeals against Penalty Charge Notices

We also generate a unique reference number for Penalty Charge Notices issued in Civil Parking and Bus Lane Enforcement.

The lawful basis for using information about your health is that there is a substantial public interest in doing so, under the legislation referred to above.

3. Do we use information received from other sources?

To provide this service, we collect information directly from you but also receive information from the following sources:

  • The Driver & Vehicle Licensing Agency in relation to Penalty Charge Notices only
  • Council Tax records to check occupancy for renewals of Residential Parking Permits

The following types of personal data are obtained:

  • Name
  • Address
  • Vehicle registration number

4. Transferring your information abroad

We use Microsoft Office 365 to process our electronic documents under the terms of a strict agreement, which safeguards your information. This personal data is hosted on servers outside the UK, but only in EU countries which are subject to the General Data Protection Regulation.

We don’t transfer any other information about you outside of the UK.

5. Who has access to your information?

We share your information with the following recipients in cases where there are unpaid Penalty Charge Notices:

  • The Courts
  • Recovery agents
  • The Council’s Legal Services

There are also other specific situations where we may be required to disclose information about you, such as:

  • Where the Council is required to provide the information by law
  • Where disclosing the information is required to prevent or detect a crime
  • Where disclosure is in the vital interests of the person concerned

6. How long we will keep your information

We will keep your information for up to 6 years in accordance with the Council’s Retention Guidelines.

7. Your Data Protection rights

You have the right to:

  • Obtain access to the personal data that Carmarthenshire Council is processing about you
  • Have any inaccurate or incomplete information rectified (corrected)
  • Withdraw your consent to processing, where this is the only basis for the processing
  • Make a complaint to the Information Commissioner’s Office (ICO), the independent body in the UK which protects information rights

In some circumstances, you may have the right to:

  • Object to the processing of your personal information
  • The erasure of your personal data
  • Restrict the processing of your personal information
  • Data portability

8. Contact details

For more information regarding this privacy notice and your rights, please contact:

Data Protection Officer
Carmarthenshire County Council
County Hall
SA31 1JP


Contact details for the Information Commissioner’s Office along with further guidance on Data Protection legislation can be found on the ICO website .

Council & Democracy