Contact us

We have a variety of contact options available to you to deliver 24/7 support.

Our online FAQ’s are here to help you find the answers to the most common questions outside of our business hours.  

Should you still need assistance you can speak to a Customer Service agent, we are open Monday – Friday, 08:30am – 6:00pm. Our quieter times are generally between 4.30pm and 5.00pm.  

We also post regular updates on changes to services, news and events on Twitter and Facebook. We are able to respond to enquiries via Social Media and via our general enquiry form, Monday – Friday, 9 – 6pm.

We welcome correspondence in Welsh and will deal with Welsh and English correspondence to the same standards and timescales.

Online

Call or Chat

Visit

What can we help you with?

• Recycling, bins and litter
  • Check my collection dates
  • Where can I get blue bags/food liners?
  • Report missed bin collection
  • Find a recycling centre
  • Request a brown kitchen caddy / green food bin
  • Request compost bin
  • Request purple bags
  • Request a hygiene / nappy collection
  • Request a glass collection box

  • When is your next bin / recycling collection?

    Enter your postcode and choose your address to find out when your next recycling / rubbish collection is and what colour bag it is.

    Tick this box to show your garden waste collection day / calendar.

    Tick this box to show your hygiene / nappy waste collection day / calendar

    You will also be able to download your collection calendar.

    

  • We deliver to all households from October - March. If you run out before your delivery, check our outlets for what’s available and where to collect.

    Choose an outlet
• Housing
  • How do I apply for housing
  • Request a repair
  • Report an issue with a neighbour
  • Pest control
• Planning
  • Do I need planning for changes/extensions to an existing property?
  • How do I view a planning application
  • When is the next planning committee meeting?
  • How do I report a Breach of Planning
• Council Tax
  • How do I pay Council Tax and how much do I need to pay
  • Update/add your details
  • How do I apply for single occupancy discount / cancel single occupancy discount
  • How do I apply for a reduction / exemption for Council Tax
• Travel, roads and parking
  • Report a problem on a road
  • Bus pass
  • Parking
• Trading Standards
  • Scams - don't get caught
  • Nuisance and Scam Telephone Calls
  • Report to Trading Standards
• Complaints / Compliments
• General enquiry

What can we help you with?

• Check my collection dates
• Where can I get blue bags/food liners?
• Report missed bin collection
• Find a recycling centre
• Request a brown kitchen caddy / green food bin
• Request compost bin
• Request purple bags
• Request a hygiene / nappy collection
• Request a glass collection box

We deliver to all households from October - March. If you run out before your delivery, check our outlets for what’s available and where to collect.

Choose an outlet

• How do I apply for housing
• Request a repair
• Report an issue with a neighbour
• Pest control

• Do I need planning for changes/extensions to an existing property?
• How do I view a planning application
• When is the next planning committee meeting?
• How do I report a Breach of Planning

• How do I pay Council Tax and how much do I need to pay
• Update/add your details
• How do I apply for single occupancy discount / cancel single occupancy discount
• How do I apply for a reduction / exemption for Council Tax

• Report a problem on a road
• Bus pass
• Parking

• Scams - don't get caught
• Nuisance and Scam Telephone Calls
• Report to Trading Standards

When is your next bin / recycling collection?

Enter your postcode and choose your address to find out when your next recycling / rubbish collection is and what colour bag it is.

Tick this box to show your garden waste collection day / calendar.

Tick this box to show your hygiene / nappy waste collection day / calendar

You will also be able to download your collection calendar.

01267 234567

Monday - Friday, 8:30am - 6:00pm

Facebook

Contact us on Facebook

Twitter

Contact us on Twitter

If you are deaf or hard of hearing, and you use a text phone you can contact any telephone number within the Council by putting 18001 before the number.

Outside normal office hours Delta Wellbeing provides an emergency service on *0300 333 2222. This phone number is for emergencies and is available after 6pm and up until 8:30am on weekdays, and on Saturdays, Sundays, and Bank Holidays.

All out-of-hours emergencies can now be reported on the Delta Wellbeing website.

*Calls may be recorded as part of our commitment to training, audit and quality assurance.

We can also provide a sign language interpreter at any appointments you may have with us, please contact us to arrange this.

Choose a customer service Hwb to book an appointment

Ammanford Customer Service Hwb

41 Quay Street, Ammanford, SA18 3BS

Carmarthen Customer Service Hwb

Unit 22, St Catherine's Walk, Carmarthen, SA31 1GA

Llanelli Customer Service Hwb

Hwb, 36 Stepney Street, Llanelli, SA15 3TR

Hwb bach y wlad

Dedicated Hwb advice and support service for rural communities offering a range of services to help tackle challenges faced.

Timetable for Hwb bach y wlad