Report a pothole

Page updated on: 02/03/2024

To report a pothole, the following information would be extremely useful:

  • Area Location - street name/address/landmark and use the map to locate or describe where it is exactly
  • Pothole Location - is it in the middle of the road or near/on the kerb and which side of the road
  • Shape/size - golf ball, rugby ball or the size of bicycle wheel
  • Photo - you can take a photo on your smartphone where it is safe to do so and upload

We will not attend to defects on private roads. Response times will vary depending upon the size, depth and location of the damage. Not all potholes that are reported to us meet the criteria required to instigate repair. We will not ignore any reports, however, we do have to prioritise our funding on safety and we cannot afford to fix all of the problems that are reported to us.

Report a pothole

To report an emergency, please contact us during office hours on 01267 234567 or outside normal office hours on 0300 333 2222. During severe weather, you may have to hold the line for an operator. Incidents will be dealt with in priority order.

Please note: Issues reported outside of office hours will be reviewed the next working day, subject to available resources.

Travel, Roads & Parking